March 11, 2022
One of the most enduring approaches to problem-solving at work is the 5 Whys. Toyota founder Sakichi Toyoda developed this tool in the 1930s. The method starts with a problem, which is then deconstructed in a series of “why” questions—usually at least five.
March 9, 2022
More and more pioneering companies are holding customer meetings, both at their own facilities and at customers’ work sites. Follow these steps when setting up customer meetings.