Technology

Establish a customer chat function

April 13, 2022
Live chat is now a common part of customer service (it beats waiting on hold, right?). While big businesses have the budget to explore lots of options, small companies may need a more careful examination period to determine if chat is something that they should offer as a feature on their websites. If that’s your situation, here are some tips for moving forward and finding out more.

6 tips for better customer web experiences

April 13, 2022
Homepages and landing pages. With such similar-sounding names, it’s not difficult to see why the two terms get conflated. But they serve two distinct purposes.

Metaverse to influence how work gets done by 2026

February 15, 2022
Move over, Slack and Zoom; you’re about to get replaced by something bigger and potentially better. The metaverse will soon become part of many Americans’ work lives, according to the Gartner business advisory group.

Are you a tech influencer? (Spoiler alert: Yes!)

February 2, 2022
Sometimes, those filling administrative roles can feel pretty powerless. But you have more power than you realize.

Why aren’t people contacting us online?

January 12, 2022
The problem may be terrible contact forms.

Practice your leadership skills in Meetups

November 10, 2021
Group activities via Meetup.com can sometimes be underwhelming. That’s not an indictment of the website itself, but rather those masquerading as “organizers” and “leaders” who use the typically laid-back, non-professional settings of meetups as an excuse to not demonstrate or develop any leadership skills whatsoever.

Time for your year-end digital cleanup

November 3, 2021
Thorin Klosowski gives you seven steps to follow for a good digital cleanup in an article for The New York Times’s “Wirecutter.”

3 tips for better website accessibility

September 8, 2021
Here are a few simple steps from in-browser video editing tool Clipchamp that businesses can take to ensure they are creating more accessible, inclusive videos, not only for the neurodiverse community, but also for the deaf/hard of hearing community and people with sight impairment.

5 apps to run meetings more efficiently

March 14, 2019
“We could have wrapped this meeting up with an email,” is a phrase often uttered by exasperated employees whose productivity has taken a hit after spending a part of their working day stuck in meetings. Here is a list of five apps that can assist with hosting a successful and productive one.

Prone to these 3 bad email habits?

June 14, 2018
Watch out for these common email practices that undermine your employees’ most important work.