Best-Practices Leadership

Is it opportunity… or just another idea?

January 12, 2022
If you’re thinking of starting a business, you’re dealing with a lot of ideas and trying to sort through them. Here are some of author Tim Berry’s tips for separating ideas from opportunities.

Here’s how the Beatles did it… and why we just can’t

January 12, 2022
As we watched “Get Back,” the new documentary series chronicling the famous “Let It Be” recording sessions, we kept watching for little “tells” that indicated the secret to the Beatles’ creative magic.

Why aren’t people contacting us online?

January 12, 2022
The problem may be terrible contact forms.

Why it’s so hard for businesses to adapt

December 8, 2021
“We’ve been taught to believe that our capacity for imagination is reserved for artists and inventors,” writes Beth Comstock in her book Imagine It Forward. “The science on this is clear, however: Imaginative thinking is a universal human talent, an evolutionary gift handed down to us that has made us who we are, the undisputed champions of adaptation.”

Could your business introduce a 4-day workweek?

December 8, 2021
Hybrid working is here to stay, and when the pandemic finally ends, people will want more, not less, freedom. So, what could the next big change to hit the workplace be? Enter the four-day workweek.

4 ways to leverage your competition

December 8, 2021
So the competition is nipping at your heels. How do you slyly turn the tables? Author David Finkel describes a brainstorming session that came about during a coaching event. One business owner asked how to maintain her company’s lead in the market with the competition closing in. Finkel shares the best ideas the group came up with to help her company grow faster.

Should you include a noncompete in their offer?

December 8, 2021
Teacher and former lawyer Lauren Aydinliyim researches noncompetes. According to her, it’s a matter of employers just following along with what they see other companies doing. In other words, they include it because it’s, well, there.

Practice your leadership skills in Meetups

November 10, 2021
Group activities via can sometimes be underwhelming. That’s not an indictment of the website itself, but rather those masquerading as “organizers” and “leaders” who use the typically laid-back, non-professional settings of meetups as an excuse to not demonstrate or develop any leadership skills whatsoever.

5 myths customer service leaders must dispel

November 10, 2021
To better understand what customers want today and how they behave during customer service interactions, we surveyed more than 4,000 customers around the world, asking them how they interact with and feel about various customer service channels. Our research revealed five myths about customer behavior to which customer service and support leaders are clinging.

Time for your year-end digital cleanup

November 3, 2021
Thorin Klosowski gives you seven steps to follow for a good digital cleanup in an article for The New York Times’s “Wirecutter.”