Best-Practices Leadership

Practice your leadership skills in Meetups

November 10, 2021
Group activities via Meetup.com can sometimes be underwhelming. That’s not an indictment of the website itself, but rather those masquerading as “organizers” and “leaders” who use the typically laid-back, non-professional settings of meetups as an excuse to not demonstrate or develop any leadership skills whatsoever.

5 myths customer service leaders must dispel

November 10, 2021
To better understand what customers want today and how they behave during customer service interactions, we surveyed more than 4,000 customers around the world, asking them how they interact with and feel about various customer service channels. Our research revealed five myths about customer behavior to which customer service and support leaders are clinging.

Break down resistance to your great idea

October 13, 2021
Here are some tactics that can help carry you past objections during an inevitable pick-apart session.

Breakthroughs truly know no age

September 8, 2021
Our ability to innovate and evolve in business is fueled, in part, by a type of fearlessness we typically associate with youth. That isn’t to imply young people are the only ones who can innovate/evolve, but they do serve as prolific examples of status quo disruption.

Embroiled in a “Knives Out” situation

September 8, 2021
Q. The VP of our company was just let go, opening the door for my colleague to run roughshod over a key division, making sweeping changes and instigating “performance-based” layoffs. I can tell he’s delighting in the chance to turn the tables on people he perceives to be rivals. What can I say to this person to get him to exert some self-control before he crushes employee morale even as profits improve?

Seek 5 key traits in a business partner

September 8, 2021
In his book There is No Us in Business, CPA and attorney Patrick Burke gives thorough time to dissecting the considerations surrounding choosing your professional partnerships. Here are a few of Burke’s clear and must-have attributes to look for in anyone you’re looking to pair off with.

3 tips for better website accessibility

September 8, 2021
Here are a few simple steps from in-browser video editing tool Clipchamp that businesses can take to ensure they are creating more accessible, inclusive videos, not only for the neurodiverse community, but also for the deaf/hard of hearing community and people with sight impairment.

And now, this about your pasta

September 8, 2021
Dan Pashman, creator and host of award-winning food podcast “The Sporkful,” has created an entirely new pasta shape. He is fascinated with the engineering and texture of food to allow for maximum enjoyment.

Substack: A lesson in industry disruption

August 16, 2021
In 2017, the online platform Substack was launched. Its purpose was to give writers an alternative way to publish their work, using a blend of old and new ideas. By using a serialized subscription template and marrying that to the inevitability of an all-publishing-industry reinvention, Substack looked promisingly exciting. And it’s been making waves.

Patagonia got crazy… and it worked

August 16, 2021
Sometimes, flying in the face of conventional wisdom can be the best way to adapt.