Crisis Leadership

Dancing delicately with the media

January 12, 2022
Although the press and the public certainly won’t want to hear the “that matter is currently under review” line, it is often the safest and most honest thing you can say. But honesty will only get you so far with reporters, who may try to trip you up with the following ploys.

Is your organization traumatized?

May 12, 2021
Organizational trauma takes many forms. Regardless of the specifics, says Diana Hendel, PharmD, trauma affects organizations in predictable (and deeply destructive) ways.

Don’t let these scandals rock your organization

February 10, 2021
A scandal can ruin your organization’s reputation. As a leader, be on the lookout for these crises-in-waiting so you can take action before they wreak havoc on your organization and its people.

Study: COVID creates leadership gap

October 7, 2020
A new study from Harvard Business Publishing Corporate Learning found that requirements in all industries have rapidly shifted, resulting in a widening gap between those leaders equipped for those new realities and those who are not.

Steering business through COVID-19

August 13, 2020
As the coronavirus pandemic continues, small businesses have reopened across the nation but certainty and optimism are a long way from being restored.

What have we learned from COVID-19?

June 12, 2020
Leaders share tales of how their workplaces rose to meet the challenges of COVID-19.

Lead through a crisis: 5 tips

May 14, 2020
These are crazy times we are living in. You may feel inadequate, unsure and out of your depth. That is to be expected. These tips will help you find a new center.

Need a business exit strategy?

December 13, 2019
There can be many reasons you may want to close, to sell, or to move on to something else. Here are 5 strategies to be aware of, should this time arise.

Thwart a true business disaster: 5 steps

August 8, 2019
According to the Federal Emergency Management Agency, 40 to 60 percent of small businesses close permanently after a disaster. Among businesses that are closed for at least five days, 90 percent fail within a year. Start making a plan today.

Write empathetically to the public

January 10, 2019
Ken Sterling, executive vice president of BigSpeak, shares four tips for reaching out when the time comes to say “I’m sorry” on a large scale.