Strategic Leadership

Open office, open mutiny

August 8, 2019
Q. Two months ago our office switched to an open office plan, which was partly my idea. And guess what? Everyone pretty much hates it. How do I salvage this situation when reverting back to the old way would shine so much light on my bad decision?

Ace the pain points conversation

August 8, 2019
It’s not always easy for your client to identify and communicate the exact source of their pain points, or to know what can be done about them. By knowing the right questions to ask and helping them identify their needs, you’ve made a crucial connection.

6 strategies making an acquisition painless for all

August 8, 2019
You’ve closed your first acquisition—what comes next? How do you ensure it lives up to expectations?

Whoops! How to lose customers upon first contact

August 8, 2019
In Why Customers Leave, author and CSP David Avrin advocates for and speaks as a customer.

Thwart a true business disaster: 5 steps

August 8, 2019
According to the Federal Emergency Management Agency, 40 to 60 percent of small businesses close permanently after a disaster. Among businesses that are closed for at least five days, 90 percent fail within a year. Start making a plan today.

9 eye-opening business lies

August 8, 2019
Marcus Buckingham and Ashley Goodall’s book Nine Lies About Work: A Freethinking Leader’s Guide to the Real World is a fascinating and potentially myth-busting reality check. Here is a list and summarization of the nine lies they perceive.

Say goodbye to yesterday

July 11, 2019
Q. Since last fall I’ve made a few big decisions that backfired for our organization. I’m starting to doubt my ability to lead. How can I regain my edge?

These 5 business failures are oddly reassuring

July 11, 2019
Even the most successful businesses in the world have passed up huge opportunities.

This exercise pulls your team into the risky game of high-stakes hiring

July 11, 2019
In this team exercise, participants are challenged to build the perfect new leader of a hypothetical startup company. But no one is perfect, right?

The wisdom/folly of vision boards

June 13, 2019
Powerful motivational tool to some, dopey self-help exercise to others. Here are some of the compelling arguments on both sides of this divisive issue: vision boards.