Communication

At times, silence can be golden

April 14, 2021
Negotiating is about taking command of the conversation and pushing the discussion toward a resolution favorable to you, right? Not necessarily, says leadership consultant David Traversi.

Negotiation Quick Takes: May ’21

April 14, 2021
Negotiate on their turf—not yours … Made your point? Now pause … Original offers are just the start … Find conflict-resolvers during hiring

Phrases that can kill a deal

April 14, 2021
Did you know that using the seemingly innocent phrase “This is a good deal” in a negotiation can actually kill your deal?

Encourage healthy team competition

April 14, 2021
A little competition in the workplace can increase productivity and enhance employee motivation. Just make sure it doesn’t create needless divisions. Follow these guidelines to help employees and teams focus more closely on their objectives.

Don’t let disagreement turn nasty

April 14, 2021
Few of us enjoy dealing with conflicts in the workplace, but as a manager you can’t let unnecessary drama disrupt productivity. Take these steps to defuse disagreements before they turn ugly.

How to cultivate collaboration

April 14, 2021
Teamwork is a cooperative effort. As a team leader, pay attention to these guidelines for successful collaboration.

Technology is great, but something is missing

March 24, 2021
The way we communicate remotely —with email, text messages, Zoom calls—doesn’t replace face-to-face meetings and the relationships you develop with people when you can sit down in the same room and have a conversation. Here are a few tips and some cautionary advice.

Give context to get answers

March 10, 2021
Questions are necessary when you need information from people, but abrupt or intimidating questions can put people on the defensive. To defuse the tension, try building an explanation into your questions.

Don’t just listen—be listened to

March 10, 2021
You know that listening to others is vital, but what about persuading others to listen to you and your requests? These tactics can help you and your employees get the attention—and the results—you need.

‘I did what you told me to do’

February 24, 2021
What’s clear to you may not be clear to others.