Communication

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Reclaim the lost art of conversation

January 19, 2018

With so many of us looking at our smartphones, it’s almost quaint to have a face-to-face conversation. Yet there’s no replacement for looking into someone’s eyes and establishing a bond.

De-stress a co-worker during volatile times

January 16, 2018

Q. The nature of our business is up and down. All the volatility makes it fun for me, but some members of our team aren’t very good at handling the uncertainty. They get frazzled and don’t deal well with sudden lulls and surges in activity. Are there ways to help people take volatility in stride?

5 ways to build a high-performing team

January 12, 2018

Meshing diverse working styles and personalities harmoniously on a team can be tricky. It takes time to build the right team for the job. But it isn’t just about picking the right people.

Tell a story that humanizes you

January 12, 2018

To bond with people on a human level, you need to communicate more fully—and reveal more of yourself in the process.

Replace paranoia with open discussion

January 11, 2018

Q. One of my employees is paranoid. He talks about how the company spies on everyone, uses hidden cameras in the restroom, eavesdrops on us, monitors our online usage, etc. I keep assuring him he’s full of it, but he replies, “You’re just a supervisor. This is above your pay grade.” How can I convince him to stop all the nonsense?

In negotiation, make ’em laugh!

January 10, 2018

Q: Last week I sat in on a negotiation among some of our company’s partners. Just when it seemed that they had reached a stalemate, my boss cracked a joke that instantly lightened the mood. Almost magically, she was able to rejuvenate the conversation—and reemphasize her position—in a way that proved effective. But I can also recall times when jokes have flopped in meetings. When and how should I use humor during negotiations (if at all)?

Tony Danza got seriously schooled

January 9, 2018

In 2009, actor Tony Danza decided to spend a year teaching students at a large Philadelphia high school. Predictably, the teacher wound up learning some big lessons.

Silence motormouths now, not later

January 8, 2018

Long-winded babblers seem incapable of summarizing a point or succinctly addressing an inquiry. Take preventive action to save time and reduce the rambling. 

6 leaders’ top hiring questions

January 5, 2018

What they ask, and why.

Share experience to forge bonds

January 2, 2018

When batting around ideas with a colleague, start by talking about the past rather than the future. Share personal anecdotes, compare notes and see if your experiences align. Once you establish that you’re like-minded, you can build on that common bond to brainstorm.

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