Business

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Getting staff to talk frankly

October 26, 2017
“Play the long game. Think about whom you’ll need to hire so that when you’re in a pickle, you’ve already contacted those people who can connect you to top candidates.”

An ‘A’ student of self-help

September 27, 2017
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Why not keep it collegial?

August 29, 2017
“My approach to leadership is to trust people to do their job and be hands-off… It’s all about trusting people to manage themselves and manage their output.”

Like our values? Then sign them

July 27, 2017
“As a leader, you have to define your values in a strong, clear way… It’s important that everyone from the people in the billing department to senior executives is clear about the values-based principles that unite us.”

‘I should have listened more’

April 26, 2017
“I learned that people’s motivations are not logical. They come from a very different place. Their motivations are emotional.”

Teachings of a master interviewer

April 6, 2017
Frank Sesno’s favorite question to ask a leader is simply, “How do you know?”

Pursuing the root cause of errors

March 27, 2017
“It’s important to question your own assumptions before you try to communicate a message to others.”

‘Officers eat last in the mess hall’

January 10, 2017
“You have to earn the privilege to lead.”

How to find their motivations

December 12, 2016
The mistake many leaders make is they ask people directly, “What do you want?”

Do you know Alibaba? You should

December 7, 2016
Jack Ma has built Alibaba, a Chinese e-commerce company, into a global giant. But he’s hardly surprised.
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