People Management

Are you mirroring well enough?

July 11, 2019
In his book The Science of Selling, David Hoffeld describes four subconscious behaviors to mirror in your efforts to win over a buyer.

Give a killer pep talk

May 22, 2019
When you need to rev people up to cross the finish line on a project, use these tips to give a winning pep talk.

Avoid embarrassing an “unplugged” employee

May 2, 2019
Avoid embarrassing an “unplugged” employee by calling on him or her so you can put them on the spot.

Ensure critical info is absorbed

April 25, 2019
When you have extremely important information to share with people, don’t just assume they will find your message as important as you do. Instead, set the stage to ensure they both hear and fully comprehend your message.

Address lack of follow-through

April 25, 2019
You provided an employee with what you thought were explicit instructions, but days later the employee hasn’t followed through. Here’s how to respond.

Give them money or awards?

April 18, 2019
When evaluating possible award systems for your team, consider these factors.

How to deliver bad news

April 11, 2019
Though you may not be a leader in a medical field, there are most assuredly lessons there for all leaders. It’s a necessary part of the job, and many cite it as the hardest part.

What to say to worker who sees doom in everything

April 7, 2019
Trying to encourage your staff to do their best gets harder if one of them is always expecting the worst. Here’s how to approach these “Nervous Nellies.”

1-Minute Strategies: April ’19

March 20, 2019
Break good news early on … Suspend a snap judgment … Shine a spotlight on key points

Channel your inner referee

February 21, 2019
As a manager, you cannot stop workers from blowing their tops. But you can defuse their fury. Take these two steps.