People Management

Avoid embarrassing an “unplugged” employee

May 2, 2019
Avoid embarrassing an “unplugged” employee by calling on him or her so you can put them on the spot.

Ensure critical info is absorbed

April 25, 2019
When you have extremely important information to share with people, don’t just assume they will find your message as important as you do. Instead, set the stage to ensure they both hear and fully comprehend your message.

Give them money or awards?

April 18, 2019
When evaluating possible award systems for your team, consider these factors.

How to deliver bad news

April 11, 2019
Though you may not be a leader in a medical field, there are most assuredly lessons there for all leaders. It’s a necessary part of the job, and many cite it as the hardest part.

What to say to worker who sees doom in everything

April 7, 2019
Trying to encourage your staff to do their best gets harder if one of them is always expecting the worst. Here’s how to approach these “Nervous Nellies.”

Channel your inner referee

February 21, 2019
As a manager, you cannot stop workers from blowing their tops. But you can defuse their fury. Take these two steps.

4 ways to give older workers a powerful boost

February 14, 2019
Clara Burns, partner at Kemp Smith LLP, points out that the institutional knowledge and experience that older workers possess—skills honed in the rough arena of cold business reality—are invaluable. She reveals how to give these employees what they really want, while making sure they still give you their all.

It’s a conference, not a vacation

January 10, 2019
Q. Our company is liberal with sending its people to various conferences around the country. They all come back seemingly rejuvenated and flush with new ideas. Some of it is useful; most of it is not. What can I do to ensure that these costly training trips don’t turn into junkets?

The war against capital letters

December 17, 2018
The internet predictably lost its mind recently when it was revealed that lecturers at Leeds Trinity University had been cautioned not to overuse capital letters when issuing assignments.

Deliver bad news and survive

November 8, 2018
Difficult conversations require some forethought. Map out what you want to say and rehearse if necessary. Here are four additional tips.