Character

Oh, these people…

July 11, 2019
Q. Over the years I’ve become more annoyed by certain idiosyncrasies in others: fidgeting, casual tardiness, whispery voices, terrible grammar, etc. Little things like this make me seethe. How do I snap out of it?

Look hard at yourself and your business … then keep looking

July 11, 2019
In his book The Messy Middle, Scott Belskey asserts that “The only ‘sustainable competitive advantage’ in business is self-awareness.” Here’s a summation of his ideas in his valuable grounding chapter.

9 nasty names I’ve been called as a female leader … or were they compliments?

May 2, 2019
When I started work as a doctor, I allowed more of my natural leadership qualities to show. The negative feedback about my “personality” began immediately.

4 actions that make you unlikeable

April 25, 2019
Do you need everyone to like you at work to succeed? No, but it sure does make the time you spend there a whole lot better. Avoid these behaviors that lower your likeability.

Rant at your peril—it never works

April 11, 2019
By their very nature rants are unplanned and instinctual; any solid advice of pre-announcement cool-down or discussion of a more productive and reasonable attack are likely lost as the dam gives way.

Forget someone’s name? What NOT to do

March 20, 2019
Never guess. You’ll likely get it wrong.

Meet the new boss, humbler than the old boss

March 14, 2019
Q. I’m taking over a company and soon I’ll have to get up before 400 people, greet them and explain my vision. But what is the very first thing I need to say up on that podium?

“I want honest feedback!”

January 10, 2019
The number of us who truly want it straight is far smaller than those of us who claim to.

Sound Bites: January ’19

January 1, 2019
How’s your welcome committee? … Ditch the shades … Time to bow out … Want your luggage handled more gently by the airline? … Did you know the “ribbon” sticking out of a Hershey’s Kiss has a name?

Just because it’s the year’s end, that doesn’t mean you have to summarize it

December 13, 2018
You may be tempted at an office holiday party to say a few words about the business end of things, mentioning what was accomplished this year—but now is not the time.