Situational Leadership

Meeting the PayPal challenge

March 12, 2010

Entrepreneur Shvat Shaked, who parlayed his training as a former Israeli intelligence soldier into co-founding a cyber security firm, had the chutzpah to accept a dare from PayPal’s president that he and his handful of technicians could do a better job at detecting online fraud than thousands of PayPal engineers. Not much later, PayPal bought Shaked’s firm for $169 million …

Finding talent in nooks & crannies

March 12, 2010

Looking at a list of where the past 25 Americans to win the Nobel Prize in medicine earned their undergraduate degrees, you’d expect to see Harvard, MIT and Stanford. You wouldn’t expect to see Gettysburg College …

Steve Jobs focuses on a few good ideas

March 12, 2010

Apple Inc. is a $30 billion company, yet it offers fewer than 30 major products. The company’s incredible revenue-to-product-line ratio is due largely to one factor: Steve Jobs’ focus. “I’m actually as proud of … the things we haven’t done as the things we have done,” says Jobs.

Customer service when hell freezes over

March 12, 2010

During a lull between monster snowstorms on the East Coast in February, with snowplow operators already in their ninth shift of 12 hours on, 12 hours off, we witnessed a breathtaking performance of how not to lead. It came during a delivery of snow shovels and ice melt to a neighborhood hardware store in Virginia:

Liz Claiborne CEO rides out the storm

December 11, 2009

Managing in a protracted turnaround “has been brutal,” says William L. McComb, CEO of Liz Claiborne. Under his command, the women’s clothier has posted seven consecutive quarterly losses. Yet his board of directors stands by him. He suggests these strategies for working with a board in tough times:

What’s your organization’s outward strategic plan?

December 11, 2009

A strategic communications plan can help your organization quit examining its navel and get out into the world of your customers and fans. Here are a few questions that will help you find the right message and best words for your plan:

8 guidelines for new ventures

June 1, 2006
8 things to keep in mind.

A lesson on how to leave a room

February 1, 2005
We’ll never know the whole story, but at the inauguration of John Adams as second U.S. president, George Washington once again proved himself astute in the art of leadership.