January 9, 2020
Is your business working too hard for too little money? This anecdote may point you to a new line of thinking.
October 10, 2019
One of the most overlooked tools in clear communication is the paraphrase—summarizing what you’ve just heard so that you confirm you understood what the other person just said. This is such a simple, basic aspect of communicating effectively, but so often people ignore it, and it leads to all kinds of problems down the line.