January 10, 2019
If the first you know of a problem is when a system breaks down, it’s too late to avoid the fallout. On the other hand, if you take time to look closely you can see things aren’t running smoothly and you can take action to prevent them from getting worse.
January 10, 2019
Ken Sterling, executive vice president of BigSpeak, shares four tips for reaching out when the time comes to say “I’m sorry” on a large scale.