Leadership Theories

What does the customer really want?

February 10, 2021
A little boy was walking through the woods and found a frog. He picked up the frog, but was shocked when the frog spoke to him.

Think stream, not income

January 9, 2020
Is your business working too hard for too little money? This anecdote may point you to a new line of thinking.

In praise of the paraphrase

October 10, 2019
One of the most overlooked tools in clear communication is the paraphrase—summarizing what you’ve just heard so that you confirm you understood what the other person just said. This is such a simple, basic aspect of communicating effectively, but so often people ignore it, and it leads to all kinds of problems down the line.

9 eye-opening business lies

August 8, 2019
Marcus Buckingham and Ashley Goodall’s book Nine Lies About Work: A Freethinking Leader’s Guide to the Real World is a fascinating and potentially myth-busting reality check. Here is a list and summarization of the nine lies they perceive.

On the music/leadership connection

April 11, 2019
Consider these terms: resonance, harmony, rhythm, symphony, ensemble, dynamics, pitch, scale. As a leader, do any of these words strike a chord?

Remember to heed the ____ Effect!

April 11, 2019
Business practices and the study of the mind have always gone hand-in-hand. Psychological effects are often applied to human nature in professional environments. Here are some interesting ones you may not have heard of.

Develop a positive explanatory style

February 25, 2019
  Positive people have a way of telling even sob stories in a way that reveals a silver lining. That’s called a “positive explanatory style.” Develop it with these 4 steps…

Don’t make ‘rival’ a dirty word

December 13, 2018
Q. I just took over a small company and am considering befriending the main business rival in our area. In general, do you think that “keep your enemies close” game is worth playing?

Neat freaks got you down?

December 13, 2018
David Freedman and Eric Abrahamson, co-authors of A Perfect Mess, have discovered that neatness isn’t all it’s cracked up to be.

Your mission, should you choose to state it

November 8, 2018
Q. Our company has no mission statement. I’m not quite in a position to write one, and it seems like we’re doing fine without it. Should I start the ball in motion toward creating one, or let it lie?