Leadership Mistakes

Whoops! How to lose customers upon first contact

August 8, 2019
In Why Customers Leave, author and CSP David Avrin advocates for and speaks as a customer.

Body language missteps

July 24, 2019
To fully understand the message people are trying to communicate, you must pay as much attention to their nonverbal cues as to the words they’re using. Just be sure to avoid these mistakes when reading people’s body language.

Say goodbye to yesterday

July 11, 2019
Q. Since last fall I’ve made a few big decisions that backfired for our organization. I’m starting to doubt my ability to lead. How can I regain my edge?

These 5 business failures are oddly reassuring

July 11, 2019
Even the most successful businesses in the world have passed up huge opportunities.

’I’m sorry! I’m so so sorry!’

May 9, 2019
Q. I blurted something a little hurtful to a colleague recently; it wasn’t an offensive statement so much as sharing a secret I should not have. I apologized but it obviously didn’t take. What should I do now?

9 head-slapping product fails

May 9, 2019
Here are unifying reminders that even successful people are not immune from making conspicuously bad decisions.

How to spot the gray rhino

May 9, 2019
There are many reasons we can fail to act on warnings. So what makes a warning more likely to break through, and when are they disregarded?

Fordlandia: A parable of arrogance

April 11, 2019
In the late 1920s, the Ford Motor Company bought millions of acres of land in Brazil. Henry Ford’s intention was to start a rubber plant there, and to utilize that product in the manufacturing of its cars. But his vision was bigger than that.

Best flop ever!

February 10, 2019
Q. What business failure was the most educational for you?

5 scary actions that haunt your reputation

November 8, 2018
While many professionals believe they are perceived as uber-professionals, they don’t realize how all of the mistakes they make cost them influence. Uncover the hidden mistakes you make that frighten off your ability to influence others.