Leadership Mistakes

Advice to United: Add a zero

May 31, 2017
What to do in a situation where it’s obvious your company screwed up royally?

After blunder, confess and explain

May 2, 2017
In 2008, Jim Whitehurst took a big risk. And it backfired. From it he learned that as powerful as a CEO’s accessibility is, nothing builds engagement more than being accountable.

After blunder, confess and explain

May 2, 2017
In 2008, Jim Whitehurst took a big risk. And it backfired. From it he learned that as powerful as a CEO’s accessibility is, nothing builds engagement more than being accountable.

The psychology of the Oscars disaster

April 25, 2017
Catastrophic failures aren’t usually caused by one or two big mess-ups but by a series of cascading errors. So it was at this year’s Academy Awards, where a number of factors contributed to the wrong movie being announced as Best Picture.

After blunder, confess and explain

April 18, 2017
In 2008, Jim Whitehurst took a big risk. And it backfired. From it he learned that as powerful as a CEO’s accessibility is, nothing builds engagement more than being accountable.

Be the leader everybody hates!

March 21, 2017
Tired of hearing about servant leadership? Want people to shut up and do what you tell them? Take these steps and they will fall right in line…for now.

5 wise moves to avoid ethical traps

March 12, 2017
Ethical lapses don’t occur in a vacuum. Usually, faulty assumptions or actions contribute to bad outcomes.

Little by little, indifference sank the leader of Texaco

March 2, 2017
Texaco CEO Peter Bijur made a big decision: He agreed to sell the company to Chevron. But his response to the deal proved his undoing.

When an employee’s anger goes viral

February 9, 2017
On his last day on the job after 35 years, Michael Stuban decided to vent. Chairman Sean Logan did not handle it well.

A cost-cutting CEO angers customers

February 6, 2017
When Robin Hayes took over JetBlue in early 2015, he imposed a series of controversial changes.