September 24, 2013
Employees of Boston-based apparel company Life is Good asked whether they could do something to raise money for the victims of the bombings that occurred at this year’s marathon. CEO Bert Jacobs’ first response was no but he soon changed his mind. “We’re a brand about the power of optimism,” he says. “We should be leaders of the spirit when bad things happen.”
August 16, 2013
In the late 1990s, UPS executives realized that the company’s model wasn’t working. To explain large-scale innovations, they turned to breakthroughs of the past: from bicycle deliveries to trucks, from ground service to air freight, from paper tracking to a web-based system.