August 26, 2016
Q. I work for a firm that distributes products in South America. We have been in a very heated conflict with a customer who claims we did not fill an order as specified by our five-year contract. My firm disagrees. I suggested to my boss that we try mediation, and the customer agreed. But the mediator we are working with seems rather abrasive and off-putting. We would like to resolve this conflict quickly or go the arbitration route. Any advice?
December 2, 2015
On Jan. 29, 2003, an explosion destroyed a West Pharmaceutical Services factory in Kinston, N.C. Along with six deaths and dozens of injuries at the plant, the resulting fire burned for two days. Donald Morel Jr., West’s then-CEO, was returning to the Philadelphia area from a business trip to New Jersey when he received the news. Morel rushed home, packed a bag and chartered a plane …