July 27, 2017
“As a leader, you have to define your values in a strong, clear way… It’s important that everyone from the people in the billing department to senior executives is clear about the values-based principles that unite us.”
July 5, 2017
“It helps to communicate with consistency regardless of whom you’re talking with. I like to say, ‘You have to know your way around the marketplace as well as the palace.’ You have to deal with a range of people at different levels.”
