Leadership Profiles

In pursuit of the world’s DNA

December 27, 2013
One of the signal traits of a leader is vision, but vision can be hard to capture or explain. Anne Wojcicki, founder of the mass market genetic testing firm 23andMe, has vision.

A CEO’s keys to leading with a clear head

December 26, 2013
For Daniel Vasella, former chairman of Novartis, success comes with self-awareness. He finds that effective leaders possess four strengths.

Target’s ‘wiki’ culture starts with CEO

December 19, 2013

To create a more collaborative culture, CEO Gregg Steinhafel encourages Target’s 365,000 employees to harness social media. The retail giant has developed an internal online platform that enables workers at all levels to post comments, share ideas and engage in Facebook-like interaction with each other.

CEO’s duty: Customer service rep?

December 12, 2013

Craig Newmark, founder of Craigslist, likes to introduce himself as the com­pany’s customer service representative. He’s part joking, but his point is clear. By focusing on serving customers, Newmark preserves his brand.

For Chipotle’s Steve Ells, less is more

December 5, 2013
Leaders of large organizations cannot meet regularly with every employee to reinforce important points. So a CEO needs to take creative steps to communicate to a far-flung workforce. At Chipotle, the burrito chain, founder and co-CEO Steve Ells sends messages through multiple channels.

Good comes from CEO’s public flogging

November 27, 2013

By publicly scolding an employee, you may feel like you’ve sent a loud-and-clear message. But it comes at a risk: A solid contributor might quit. Joel Manby offers a case in point.

Buying into the company culture

November 21, 2013

Rob Eberle, president and chief executive of Bottomline Technologies, cites three things as his primary roles as CEO: bring in new talent, help his people get better each year and listen to them. “The technology today won’t be the technology tomorrow,” he says. “It’s the people that matter most.”

Achieving a dynamic balance

November 14, 2013

Marilyn Tam, who grew up abused and neglected, has overcome steep odds to succeed. She became chief executive of Aveda Corp. after serving as president of Reebok Apparel and Retail Group and a vice president at Nike. She specializes in helping people achieve what she calls “dynamic balance” to attain happiness and find meaning in life and work.

Jeff Immelt’s leadership by fiat

November 7, 2013

GE chairman and chief executive Jeffrey Immelt is famously at ease. Occasionally, he simply issues an order. When done in moderation, Immelt says, leadership by fiat can drive change.

Red Cross: ‘One woman alone’

October 31, 2013
A time machine interview with the resourceful and fearless Clara Barton, who was the first female clerk at the U.S. Patent Office. She ultimately founded the American Red Cross, serving as its first president.