“When you ask someone about their career and what they want to be doing, some people haven’t thought about it. A good manager doesn’t just ask the questions, but also helps people come up with a defining purpose in their work.”
“Play the long game. Think about whom you’ll need to hire so that when you’re in a pickle, you’ve already contacted those people who can connect you to top candidates.”
Esther Hobart Morris, a settler in the gold rush town of South Pass City, Wyo., became the first woman in America to serve as a justice of the peace in 1870, mere months after Wyoming allowed women to vote in 1869 and a half century before all U.S. women won the right to vote.
“My approach to leadership is to trust people to do their job and be hands-off… It’s all about trusting people to manage themselves and manage their output.”
Revolutionary firebrand Ethan Allen was so charismatic that his guards on a British prison ship slipped him the captain’s leftover food and helped him adjust his leg irons (while guarding him, day and night, with fixed bayonets).
“As a leader, you have to define your values in a strong, clear way… It’s important that everyone from the people in the billing department to senior executives is clear about the values-based principles that unite us.”
“It helps to communicate with consistency regardless of whom you’re talking with. I like to say, ‘You have to know your way around the marketplace as well as the palace.’ You have to deal with a range of people at different levels.”
