Business

Like our values? Then sign them

July 27, 2017
“As a leader, you have to define your values in a strong, clear way… It’s important that everyone from the people in the billing department to senior executives is clear about the values-based principles that unite us.”

‘I should have listened more’

April 26, 2017
“I learned that people’s motivations are not logical. They come from a very different place. Their motivations are emotional.”

Teachings of a master interviewer

April 6, 2017
Frank Sesno’s favorite question to ask a leader is simply, “How do you know?”

Pursuing the root cause of errors

March 27, 2017
“It’s important to question your own assumptions before you try to communicate a message to others.”

‘Officers eat last in the mess hall’

January 10, 2017
“You have to earn the privilege to lead.”

How to find their motivations

December 12, 2016
The mistake many leaders make is they ask people directly, “What do you want?”

Do you know Alibaba? You should

December 7, 2016
Jack Ma has built Alibaba, a Chinese e-commerce company, into a global giant. But he’s hardly surprised.

The lonely road of Apple CEO Tim Cook

October 26, 2016
More than five years after the death of Steve Jobs, Tim Cook has come into his own as CEO of one of the world’s most visible and valuable companies.

From UPS driver to president

August 21, 2016
“Whether they want to admit it or not, leaders generally only do one or two things really well. The best leaders surround themselves with great people to do the rest and get out of their way.”

Driving better results at Mercedes

July 28, 2016
Soon after Steve Cannon became president and CEO of Mercedes-Benz USA in 2012, he launched an ambitious, long-term initiative to upgrade customer service, stating, “This is going to be my legacy.”