Business

Teachings of a master interviewer

April 6, 2017
Frank Sesno’s favorite question to ask a leader is simply, “How do you know?”

Pursuing the root cause of errors

March 27, 2017
“It’s important to question your own assumptions before you try to communicate a message to others.”

‘Officers eat last in the mess hall’

January 10, 2017
“You have to earn the privilege to lead.”

How to find their motivations

December 12, 2016
The mistake many leaders make is they ask people directly, “What do you want?”

Do you know Alibaba? You should

December 7, 2016
Jack Ma has built Alibaba, a Chinese e-commerce company, into a global giant. But he’s hardly surprised.

The lonely road of Apple CEO Tim Cook

October 26, 2016
More than five years after the death of Steve Jobs, Tim Cook has come into his own as CEO of one of the world’s most visible and valuable companies.

From UPS driver to president

August 21, 2016
“Whether they want to admit it or not, leaders generally only do one or two things really well. The best leaders surround themselves with great people to do the rest and get out of their way.”

Driving better results at Mercedes

July 28, 2016
Soon after Steve Cannon became president and CEO of Mercedes-Benz USA in 2012, he launched an ambitious, long-term initiative to upgrade customer service, stating, “This is going to be my legacy.”

Ex-Pepsi CEO shares his greatest leadership insight

July 25, 2016
As PepsiCo’s chief operating officer in the early 1990s, David Novak sought to strengthen his bond with frontline employees around the world.

‘Grinding to succeed’ at Penney’s

June 15, 2016
In March 2015, Marvin Ellison addressed 1,000 J.C. Penney store managers. They didn’t know him well; he had arrived at Penney just three months earlier as its president after a successful career at Home Depot.