What do people want from your apology?

November 8, 2018
When the inevitable screwup happens on your watch, don’t craft your apology without knowing which words will do the trick and which won’t.

1-Minute Strategies: December ’18

November 1, 2018
When  “new” and “final” have no meaning … Test-drive your new favorite font … Birds in Gilbert, Minnesota might get FUIs … Cuba’s intelligence service might want to try some new techniques … Do you have “Snapchat dysmorphia”?

The passion of the bad forklift driver

October 11, 2018
Is your pride a thing you sometimes guard too fiercely? Are you willing to risk some of it to achieve more?

Your leadership image test of the day

October 11, 2018
When you get into your car this evening, do a quick bumper sticker audit.

6 better conversation starters

September 26, 2018
To build more meaningful relationships, skip the idle chit chat, and spark some deeper conversation. Ask these questions instead.

Get out your handkerchiefs for this tale of sports heroism

August 9, 2018
Does the name Mallory Holtman ring a bell? You’ve got to go back about a decade to understand her very well-deserved 15 minutes of fame.

Laugh and the company laughs with you?

July 12, 2018
Q. Thinking back on all the jobs I’ve ever had, it occurs to me my favorite managers and leaders all had one thing in common—a hearty, even booming laugh. Is there a lesson here?

Nobody likes a know-it-all

July 12, 2018
Both you and your people will benefit if you can show a little humility through simple asides, like “Sometimes I jump to conclusions.”

3 reasons saying ‘I’m sorry’ and ‘Thank you’ can change corporate culture

July 12, 2018
“There’s a great value and power to saying ‘I’m sorry’ and ‘thank you’ in the corporate world. The first time someone apologizes or says a genuine ‘thank you,’ the whole environment shifts.”

An ethical culture needs demonstration

May 10, 2018
Q. Now that I’m in a position of influence, I’m really trying to promote a more ethical workplace. What are the best ways to make my point about the way we intend to operate?