Emotional Intelligence

Look for ways to convey gratitude

May 28, 2013
Even if you’re not particularly demonstrative with your emotions, follow the lead of Walter Robb, co-CEO of Whole Foods Market, and look for opportunities to convey gratitude to your team.

Giving thanks and beating obstacles

May 3, 2013
The victories we’ve achieved in life, says Dr. Alex Lickerman of the University of Chicago, represent more than simply our accomplishments. They provide evidence of our ability to win, which, when we call on it, can steel us against the despair that tempts us when we face obstacles.

Leadership Tips: Vol. 513

May 2, 2013
Make the world as awesome as one YouTube sensation … Know the first rule of the road … Move on from both triumph and disaster.

New wrinkle on personality tests

April 19, 2013
The “H” factor, missing from most models of personality such as Myers-Briggs, refers to honesty and humility. It’s part of a model developed more than a decade ago by two Canadian psychology professors immersed in the “Big Five” personality traits.

Think positive

April 15, 2013

You know how important a positive air is to success and happiness—to the point where, if you don’t feel it, manufacture it. Try these tactics.

Be clear about the why

January 8, 2013
The power of why is what carries you and your team through the grueling, mundane and laborious donkey work of accomplishing your mission. Here’s a metaphor to bring it home.

Watch and listen to everything

December 20, 2012

Arnold Hiatt was visiting Hong Kong in 1990 when he noticed a child wearing an unusual shoe. It closed with Velcro and had a loop on the back, allowing the child to pull it on easily. Within months, Hiatt’s Massachusetts company, Stride Rite, produced a similar model. Lesson: Watch and listen.

A blueprint to boost self-awareness

November 9, 2012
Leaders with emotional intelligence rarely possess it by accident. Their high self-awareness lets them see cause-effect relationships between their feelings and their actions. To raise your awareness, keep daily notes of your actions—and the thoughts that led to those actions.

Emotional intelligence: Are you a mindful leader?

October 9, 2012
If you’re a keen observer with sharp sensory perceptions, then you’re what Harvard psychology professor Ellen Langer calls “a mindful leader.” To increase your mindfulness, watch how ­others interact.

Understanding the power of habits

July 17, 2012

Do you know why you do what you do? Knowing whether you’re doing something out of habit or conscious decision-making could be a powerful tool for your business. Here’s one illustration of that power: