Emotional Intelligence

On keeping calm

September 11, 2017
No matter how emotionally intelligent we think we are, situations will test us. Try to put these tips into practice when your anger mounts.

Is being liked overrated?

April 27, 2017
Most managers want to be liked by their staffers. But what if there’s something more important?

Forgiving Alfred Hitchcock

March 30, 2017
Holding onto anger can eat away at your well-being. Even if someone upsets you, choose how to respond. And remember that time is a master healer.

4 ways to lead with wisdom

January 26, 2017
Emotionally intelligent leaders are, above all, self-aware in the best possible way.

Jackie Robinson on bitterness

December 30, 2016
Don Newcombe remembers how Robinson framed the challenge facing African-American baseball players.

To the calm and collected go glory

November 30, 2016
As an Army pilot, Jack Ouellette realized he needed to stay calm, make incremental corrections and show patience.

What does the mirror show you?

September 23, 2016
The best leaders are willing to engage in honest self-assessment and adjust their behavior accordingly. Evaluate your level of awareness by asking yourself these questions.

Nice guy leadership can pay off

May 4, 2016
John Weston served as CEO for Automatic Data Processing from 1982 to 1998. Reflecting on his career, he finds that motivating people means lavishing them with positive attention.

Respond to bad news without anger

March 28, 2016
Effective leaders often say that they won’t shoot the messenger. They just want the unvarnished truth.

What’s in a name? One CEO found out

September 7, 2015

From 1982 to 1987, John Hewitt joined forces with Mel Jackson to provide tax-preparation services in southern Virginia. By 1988, they decided to expand into North Carolina. They soon learned that they couldn’t keep the name of their firm, Mel Jackson Tax Service, because a tax firm with a similar name already existed in North Carolina. This didn’t sit well with John Hewitt, the company’s owner …