Emotional Intelligence

How ‘Seinfeld’ nailed the importance of humility

March 7, 2018
There’s a great lesson about the usefulness of self-deprecation in an old episode of “Seinfeld,” the show that seemingly covered every awkward situation and human foible.

Use empathy to negotiate well

December 13, 2017

“I told them, ‘You’ve created a successful business after breaking away from another firm. I find that inspirational. I want that same story. And I can’t do this without your support.’”

Angry at teammates? Lighten up

December 6, 2017

For rock climber Tommy Caldwell, leading sometimes involves stepping back and withholding judgment—even when he disapproves of a teammate’s behavior.

An endzone dance poses a leadership conundrum

November 13, 2017
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Jobs knew the perfect answer

October 3, 2017
Now that we live in an age of trolls, every leader needs to handle insults. It’s something Apple’s Steve Jobs demonstrated 20 years ago.

On keeping calm

September 11, 2017
No matter how emotionally intelligent we think we are, situations will test us. Try to put these tips into practice when your anger mounts.

Is being liked overrated?

April 27, 2017
Most managers want to be liked by their staffers. But what if there’s something more important?

Forgiving Alfred Hitchcock

March 30, 2017
Holding onto anger can eat away at your well-being. Even if someone upsets you, choose how to respond. And remember that time is a master healer.

4 ways to lead with wisdom

January 26, 2017
Emotionally intelligent leaders are, above all, self-aware in the best possible way.

Jackie Robinson on bitterness

December 30, 2016
Don Newcombe remembers how Robinson framed the challenge facing African-American baseball players.