Presentation Skills

COO’s solemn pledge gains staff buy-in

January 6, 2015

Tom Voss ran a company with a poor safety ­rec­­ord and the status quo was ­­un­­acceptable. At the time, Voss was chief operating officer of Ameren, a utility company in the Midwest. He sought to overhaul the firm’s lax safety culture by hosting a meeting with 200 of his senior man­agers. To galvanize his audience, the normally soft-spoken Voss turned into an inspiring dynamo.

Keep virtual meetings on track: 5 tips

October 20, 2014
It’s hard enough to keep face-to-face meetings on schedule. But conference calls can become a noisy free-for-all. Here’s how to run them smoothly.

Use embarrassment to your advantage

October 8, 2014
The best public speakers foster so much goodwill with their audience that even if something mortifying happens, they can recover. Just ask Joey Asher.

4 ways to build your people skills

August 13, 2014

Top leaders connect with others easily, emphasizing shared interests and minimizing resistance. Try these techniques to communicate better with colleagues.

Star Trek analogy conveys tough concept

July 28, 2014
David Pensak faced a challenge during the early days of the Internet. He wanted people to understand the purpose of a firewall. But they were still grappling with the newness of the Web itself, so he had to figure out a simple way to explain a complex concept.

Under fire? Opt for transparency

July 1, 2014
It took fewer than 60 days for Mary Barra, the new CEO of General Motors, to face a crisis.

Lift spirits with stirring stories

June 12, 2014
At Southwest Airlines, CEO Gary Kelly treats storytelling as a core element in uniting the company’s 46,000 employees. How does he do it?

3 steps to better conference calls

June 9, 2014
Even the most expensive video systems don’t replace face-to-face communication—but there are ways to maximize what you have to work with.

Losing your audience? Stop and ask

May 28, 2014
Within three minutes, Julie Patel sensed something was wrong. She had just launched into her presentation to a group of senior executives at Elan Pharmaceuticals when she detected a drop in their attentiveness level …

3 tips keep an ‘unseen’ audience alert

May 20, 2014
When you lead town hall meetings and other presentations over the phone, you must find ways to raise employees’ alertness level. But how can you connect with dozens of listeners if you cannot see them?