People Management

Help employees cope with the new stress of working from home

April 28, 2020
With everything company leaders are facing, they might not have given much thought to the emotional well-being of their employees. That’s a big mistake, in both the short and long terms. Here are some tips from Stacey Engle of Fierce Conversations to help line managers and HR pros lessen the stress that remote employees may be feeling.

She’s great! When should I tell her?

April 9, 2020
Q. One of my workers is a high-potential employee whom I am seriously considering grooming for a VP job. My question is, should I inform her now, or wait until she proves herself a bit more? If I tell her now then I probably owe it to her; if I wait, I’m liable to lose her to another employer. Your thoughts?

Nothing grabs attention like a good story

April 9, 2020
Telling stories or anecdotes is a great way to illustrate important ideas or to inspire your group to recognize opportunities. But what makes a good story?

What do you want to know about the people you lead?

April 9, 2020
One common wish among leaders is to know the answer to “What are my people saying?” But consider a more important issue: “What questions are my people asking?”

Motivate staff: 3 tips

March 13, 2020
How can you encourage employees to finish a difficult task or keep up a sustained effort over a long time? Focus on what’s been accomplished, not simply what must still be done. Use past triumphs as the foundation for moving forward.

The language of your door

February 13, 2020
Q. As an executive, I’ve got a lot on my plate that needs my undivided attention. With that said, I also have an open-door policy in which I encourage employees or front-line managers to use. However, not every issue they bring to me rises to the level of urgency. How can I keep an open-door policy and at the same time discourage people barging in with trivial problems that could wait?

Deliver criticism the proper way

February 13, 2020
Whether you call it “negative feedback” or “constructive criticism,” telling employees that they’re doing something wrong is usually tricky. When you need to give a little criticism, follow these steps.

What does it take to end a quarrel?

February 13, 2020
Trust grows and over time becomes something we can count on from someone we can count on. And who wants to quarrel with that kind of person?

Haters gonna hate, askers gonna ask

January 15, 2020
Q. Lately, many of my employees have been asking me what I think are inconvenient questions. This is causing me to fire back with a snide remark, rather than a constructive answer. What can I do?

How to lead older employees

January 9, 2020
While generational tension is certainly not uncommon in the professional world, it’s not an insurmountable issue. In fact, it can be a leverageable asset. Here are some things to keep in mind when leading your elders.