People Management

Set goals that inspire imagination

May 1, 2007
When Florian Henckel von Donnersmarck produced his award-winning film “The Lives of Others,” he inspired the film’s composer, Gabriel Yared, by presenting a highly unusual goal.

Keep your mitts off their projects

April 1, 2006
People micromanage because they’re afraid. The better course: Notice when you start intervening in ways that make you wonder, “Is this my job?” or “Shouldn’t our staff do that?”

Get the troops on board

April 1, 2006
In a recent survey, nearly half the workers responding felt their organization had failed to provide clearly defined goals for their jobs. To help your employees get back into the game, Joanne G. Sujansky offers this advice to create a goal-oriented culture.

When an employee loses control at work

July 1, 2005
Tempers flare all the time in the workplace, and managers need to know how to quickly calm down employees whose anger gets out of hand. Here’s a step-by-step strategy you can use:

Practice the four R’s of ‘power listening’

January 1, 2004
Power listening is listening with empathy, putting yourself in the other person’s shoes, and responding with what you understand the other person has said. The best way to become a power listener is to develop the specific skills of active listening, especially the “four R’s”:

Hold a waffler accountable

September 1, 1997
Wafflers constantly change their minds and give wishy-washy answers to even the most simple fact-finding questions. To hold a waffler accountable, try these techniques.