People Management

7 things leaders should never say

January 2, 2014
Dave Kerpen, a student of all things likeable and author of Likeable Leadership, posts a batch of tips from top managers and CEOs on what you should never say, including these “Office Space”-worthy gems.

It’s OK to be nice

December 24, 2013

Marjorie Kaplan repositioned the TV show “Animal Planet” with hits like “River Monsters” that helped make it a top cable channel with men. Yet, even she has had some surprising moments as a leader.

Smart ways to lead smart people

December 19, 2013
Some of the smartest employees are also the toughest to lead. Their ideas, de­mands and egos can deplete your time and energy. To maximize your most brilliant minds, look for ways to support their success.

Time to ditch the evaluation?

December 10, 2013
Everybody seems to hate them, but performance reviews have been around since at least the Wei Dynasty in third-century China, which used an “imperial rater.” Yet at least one firm has gone ahead and ditched them.

Don’t mince words

December 6, 2013
Traveling emergency room doctor Mary Palmer believes that when the stakes are high, leaders have a “teachable moment” because people listen more intently.

For Chipotle’s Steve Ells, less is more

December 5, 2013
Leaders of large organizations cannot meet regularly with every employee to reinforce important points. So a CEO needs to take creative steps to communicate to a far-flung workforce. At Chipotle, the burrito chain, founder and co-CEO Steve Ells sends messages through multiple channels.

A little ill will works wonders

December 4, 2013

Many leaders measure their success on how well they get people to like them. They view their staff as customers—and take steps to curry favor with them. Colin Powell rejects that approach.

3 words turn around boss’s blunder

November 25, 2013
Bob Lutz spent many years as the No. 2 executive at big car companies, working closely with the CEO. He learned how to get along with his bosses while correcting their blunders.

Mobile-friendly subject lines

November 1, 2013
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What it takes to be a ‘dream leader’

October 30, 2013

Matthew Kelly, author of The Dream Manager, argues that if you take steps to help employees act on their dreams, they grow more connected, productive and loyal to you and your organization. Here’s a real-life example.