People Management

3 words turn around boss’s blunder

November 25, 2013
Bob Lutz spent many years as the No. 2 executive at big car companies, working closely with the CEO. He learned how to get along with his bosses while correcting their blunders.

Mobile-friendly subject lines

November 1, 2013
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What it takes to be a ‘dream leader’

October 30, 2013

Matthew Kelly, author of The Dream Manager, argues that if you take steps to help employees act on their dreams, they grow more connected, productive and loyal to you and your organization. Here’s a real-life example.

Replace authority with inquiry

October 24, 2013
If you lead people who are much older than you, wielding your authority won’t get you very far. It’s smarter to ask for input from more experienced employees.

Retain stars with ‘stay interviews’

October 22, 2013
Many organizations conduct exit interviews with outgoing employees. But instead of putting too much stock in exit interviews, conduct “stay interviews” with current employees. Every quarter, meet privately with them and ask three questions.

Set PUSH goals to spur excellence

October 21, 2013
Setting goals is more art than science. You want people to give full effort to attain ambitious goals without making the targets so outlandish that employees lose hope. To strike that balance, think in terms of PUSH goals: passionate, urgent, specific, hairy.

Reduce the message to 3×5 cards

October 15, 2013

William Gus Pagonis ran logistics in the 1991 Persian Gulf War. Based on the 18 months that Pagonis directed the movement of troops and supplies to the Gulf, Gen. Norman Schwarzkopf praised him as the war’s “logistical wizard.” How did Pagonis do it?

Win buy-in with shrewd message

October 9, 2013
Dan Ariely, a psychology professor at Duke University, remembers the first time he was hired by attorneys to serve as an expert witness in a court case. A big law firm sought his help to explain its client’s behavior …

Fight ‘invisible employee’ syndrome

September 16, 2013

If you treat your employees like they’re invisible, you’re asking for trouble. Take these steps to acknowledge people and make them feel important.

Stay connected with global team

September 12, 2013
Think your job involves too much travel? Consider the challenge of Danny Roderick, CEO of Westinghouse Electic Co.: He manages about 13,000 employees in 18 countries.