People Management

Leadership Tips: Vol. 110

December 11, 2009

Hit upon more winning ideas by capturing more ideas in the first place. New communication and online mechanisms can help. Example: Starbucks gathers and codifies ideas with www.mystarbucksidea.com, and uses decision-market approaches to evaluate them. Meanwhile, innovative companies such as Apple or Google make generating ideas an informal part of everyone’s job and motivate employees largely with nonmonetary recognition.

Keep your mitts off their projects

April 1, 2006
People micromanage because they’re afraid. The better course: Notice when you start intervening in ways that make you wonder, “Is this my job?” or “Shouldn’t our staff do that?”

When an employee loses control at work

July 1, 2005
Tempers flare all the time in the workplace, and managers need to know how to quickly calm down employees whose anger gets out of hand. Here’s a step-by-step strategy you can use:

Hold a waffler accountable

September 1, 1997
Wafflers constantly change their minds and give wishy-washy answers to even the most simple fact-finding questions. To hold a waffler accountable, try these techniques.