People Management

Stay close to the front lines

February 7, 2017
If you run a growing organization, it’s easy to detach yourself from support-level employees. But losing touch with the front lines can come at a cost.

How to fight ‘defensive thinking’

February 2, 2017
If others are making claims designed to keep you from testing their validity, you’ll know that defensive thinking is going on.

2 questions a leader should ask

January 28, 2017
The appeal of Robert F. Kennedy to laborers like coal miners and farm workers wasn’t based solely on ideas and speeches.

Inject life into your message

January 23, 2017
For Julie Sweet, talking works better than writing—at least when she’s trying to connect with employees.

Stage confrontations that pay off

January 16, 2017
Before you confront a rude person, devise a sound strategy.

What’s your period/question mark ratio?

January 13, 2017

As an executive coach, I was working with Phil, director of finance for his company. He shared frustrations he was having with one of his staff accountants, Melinda. “She gets defensive so easily,” he said. “I have trouble speaking with her about performance issues.” I suggested we do a role play…

2 vital ways to build trust

January 9, 2017
The best leaders engender trust and come across as straight shooters who seem comfortable in their own skin.

Have job candidates try out

January 9, 2017
Hiring tips from the book Work Rules! by former Google HR chief Laszlo Bock.

Want unity? Plug the generational gap

January 7, 2017
In a diverse workplace, you may make repeated attempts to get four generations of employees to work together seamlessly. Good luck with that.

Get them to solve their own problems

December 22, 2016
Yes, your door is always open to your employees. But you shouldn’t tolerate a steady parade of workers into your office looking for answers to every little problem.