People Management

Disseminate info by ‘cascading’

May 12, 2021
In a large organization, “cascading” is often the best way to get information out to employees. When the CEO can’t address the entire workforce, he or she talks to managers who then communicate the news to their individual departments. It’s efficient, but not problem-free. Rely on this advice.

Steady the ship when employees lose their balance: 3 tips

May 12, 2021
Employee disengagement or burnout isn’t always apparent, and some employers may be in for a surprise if and when the COVID-19 pandemic winds down. Leaders need to learn how to recognize when the people around them—peers, colleagues, but especially subordinates—are out of balance or are heading in the wrong direction.

Take the right approach to conflict

May 12, 2021
No matter how peaceful and friendly your workplace is at most times, conflict is always a lurking possibility. How you deal with it can make the difference between a healthy exchange of viewpoints and a disagreement that threatens to shatter cooperation and productivity. Keep these points in mind for handling conflict constructively.

Don’t let disagreement turn nasty

April 14, 2021
Few of us enjoy dealing with conflicts in the workplace, but as a manager you can’t let unnecessary drama disrupt productivity. Take these steps to defuse disagreements before they turn ugly.

Technology is great, but something is missing

March 24, 2021
The way we communicate remotely —with email, text messages, Zoom calls—doesn’t replace face-to-face meetings and the relationships you develop with people when you can sit down in the same room and have a conversation. Here are a few tips and some cautionary advice.

Give context to get answers

March 10, 2021
Questions are necessary when you need information from people, but abrupt or intimidating questions can put people on the defensive. To defuse the tension, try building an explanation into your questions.

Don’t just listen—be listened to

March 10, 2021
You know that listening to others is vital, but what about persuading others to listen to you and your requests? These tactics can help you and your employees get the attention—and the results—you need.

‘I did what you told me to do’

February 24, 2021
What’s clear to you may not be clear to others.

Avoid right-or-wrong arguments

February 24, 2021
You’re probably good at winning your point in arguing with your staff, but it’s a skill you don’t want to overuse.

Politely shut off rambling speakers

February 10, 2021
What if employees go off on tangents when giving a report or making a comment at a meeting? They may be trying to contribute, but they’re wasting the group’s time and energy. Try asking focused questions requiring short, specific answers to politely turn the conversation.