People Management

Deal with procrastinators

December 9, 2016
Telling a chronic procrastinator “Just do it” is like telling a clinically depressed person to cheer up.

Can yelling be a leadership strategy?

December 6, 2016
Why do some hotheads get away with it while others are tarnished?

Gird for hard conversations

December 3, 2016
If you begin a difficult conversation in a fretful frame of mind, you’re already in trouble. Your anxiety may lead you to say or do things that make matters worse.

Befriend staffers and run a tight ship

November 17, 2016
Early in her career, Dalyla Santos found herself managing people at a big law firm in Orlando, Fla. But the newly minted lawyer wasn’t sure what to do.

Unleash the power of ‘No’

November 4, 2016
The most overlooked key to time management boils down to one word: “no.”

Take this test before you speak up

November 3, 2016
Powerful people often insist that they’re great listeners. In truth, however, some of them interrupt frequently and rarely listen with an open mind.

Pat Summitt: No mellow required

October 4, 2016
Known for a stare as sharp as two drill bits, Tennessee women’s basketball head coach Pat Summitt never mellowed until near the end of her career as the winningest basketball coach in NCAA history.

Why ‘It’s been crazy’ is not an excuse

October 3, 2016
The key to rescheduling is not being a jerk.

3 ways to drive your people nuts

September 29, 2016
We’ve all experienced a truly quirky leader and lived to tell about it. Try not to be any of these.

A hallway faux pas never forgotten

September 10, 2016
Decades before Chris Van Gorder became CEO of Scripps Health, he worked as a 20-year-old security guard at a California hospital. He had never met the hospital’s CEO, but one day he spotted the CEO walking alone toward him.