People Management

Lift newcomers to higher level

February 8, 2018

It’s not enough to hire stars. Once they’re aboard, you must create the right environment to maximize their performance.

Bridge gaps with wise questions

February 7, 2018

Conflict intensifies when groups seek to innovate or navigate organizational change. That’s why it’s critical to lead with questions—to explore rather than lecture and argue. Follow these tips.

Ensure staff applies your feedback

January 25, 2018
Make sure employees walk away from performance conversations, feeling confident and knowing exactly how to meet your expectations. Follow this advice.

Demystify the role of mentor

January 22, 2018

Mentors contribute their skills, expertise and experience as a gift. They may also wield their influence to open doors for mentees to gain career opportunities. What’s in it for the mentor?

Reclaim the lost art of conversation

January 19, 2018

With so many of us looking at our smartphones, it’s almost quaint to have a face-to-face conversation. Yet there’s no replacement for looking into someone’s eyes and establishing a bond.

De-stress a co-worker during volatile times

January 16, 2018

Q. The nature of our business is up and down. All the volatility makes it fun for me, but some members of our team aren’t very good at handling the uncertainty. They get frazzled and don’t deal well with sudden lulls and surges in activity. Are there ways to help people take volatility in stride?

Tell a story that humanizes you

January 12, 2018

To bond with people on a human level, you need to communicate more fully—and reveal more of yourself in the process.

Replace paranoia with open discussion

January 11, 2018

Q. One of my employees is paranoid. He talks about how the company spies on everyone, uses hidden cameras in the restroom, eavesdrops on us, monitors our online usage, etc. I keep assuring him he’s full of it, but he replies, “You’re just a supervisor. This is above your pay grade.” How can I convince him to stop all the nonsense?

Tony Danza got seriously schooled

January 9, 2018

In 2009, actor Tony Danza decided to spend a year teaching students at a large Philadelphia high school. Predictably, the teacher wound up learning some big lessons.

Silence motormouths now, not later

January 8, 2018

Long-winded babblers seem incapable of summarizing a point or succinctly addressing an inquiry. Take preventive action to save time and reduce the rambling.