Communication

When an employee loses control at work

July 1, 2005
Tempers flare all the time in the workplace, and managers need to know how to quickly calm down employees whose anger gets out of hand. Here’s a step-by-step strategy you can use:

Why close-knit teams don’t always win

May 1, 2005
New findings suggest that close-knit teams are often less competitive than teams in which camaraderie is weak. Sociologists at the University of California and elsewhere see some compelling reasons why friendly teams finish last.

Turn teammate envy into team success

January 1, 2005
You give an especially challenging assignment to someone on your staff. Then, everyone else grows envious and angry. Here’s how to channel that negative envy into a positive force.

When negotiating, take the right side

December 1, 2004
In high-stakes negotiations, sitting across the table from your opponents ends the signal that you are enemies, not collaborators who are looking for solutions that meet both your needs.

Practice the four R’s of ‘power listening’

January 1, 2004
Power listening is listening with empathy, putting yourself in the other person’s shoes, and responding with what you understand the other person has said. The best way to become a power listener is to develop the specific skills of active listening, especially the “four R’s”:

Hold a waffler accountable

September 1, 1997
Wafflers constantly change their minds and give wishy-washy answers to even the most simple fact-finding questions. To hold a waffler accountable, try these techniques.