Communication

Put a lid on verbal free-for-alls

October 9, 2014
Because introverts and extroverts learn differently, customize your training strategy. A one-size-fits-all approach rarely works for everyone.

Use embarrassment to your advantage

October 8, 2014
The best public speakers foster so much goodwill with their audience that even if something mortifying happens, they can recover. Just ask Joey Asher.

Sealing deals with a handshake and a taco

September 24, 2014
After more than two years of testing a Doritos-flavored taco shell, Taco Bell still had not signed a contract to partner with the company that made Doritos. So as the date neared for a major launch, CEO Greg Creed invited Frito-Lay’s CEO to a meeting where they forged a handshake deal. Creed’s eagerness to forge ahead without an official contract paid off.

Avoid using the dreaded ‘TLDR’

September 21, 2014
When an employee sends a long email with many points, don’t respond with OK—or, God forefend, TLDR.

Do staffers welcome your questions?

September 20, 2014

When a technology manager at Goldman Sachs moved to HR, questioning her staff was suddenly labeled as “interrogating.” Why?

Learn to quiz staff the right way

September 18, 2014
Quizzing employees on critical facts can help them acquire the knowledge they need. But there’s a right and wrong way to administer one.

‘Yes, and’ works better than ‘No, but’

September 11, 2014
At first glance, you might not think im­­provisational comedy and organizational teamwork share much in common. But they do.

Proceed with care after complaints

September 3, 2014
A CEO cannot play referee to resolve every internal dispute. But leaders need a strategy to address employee complaints about each other.

Leading a leadership team

August 29, 2014
Two critical functions must be fulfilled to make a senior leadership team work.

Pull your team in the same direction

August 27, 2014
Team-building exercises seem to be falling out of favor, yet several college basketball programs have turned to Navy SEAL-inspired regimens they hope will steel players for a run at the Final Four.