April 13, 2022
Often, a negotiation opponent, or even a happy customer, will become so content with the status quo that they see no need to change anything, and so they won’t trouble themselves with the headache of a difficult discussion. When this happens, point out factors that could suddenly make the status quo less desirable.
April 13, 2022
When bargaining, you’re probably going to speak in terms of what your company or side can offer, and so you’ll be using a lot of “we” terminology. If things begin to go south, consider the strategic single use of the word “I” instead.