Communication

2 questions a leader should ask

January 28, 2017
The appeal of Robert F. Kennedy to laborers like coal miners and farm workers wasn’t based solely on ideas and speeches.

Inject life into your message

January 23, 2017
For Julie Sweet, talking works better than writing—at least when she’s trying to connect with employees.

Monitor those benchmarks

January 19, 2017
With 2017 upon us, you may consider setting ambitious goals for your team. But think twice before you announce bold targets for the year.

Stage confrontations that pay off

January 16, 2017
Before you confront a rude person, devise a sound strategy.

What’s your period/question mark ratio?

January 13, 2017

As an executive coach, I was working with Phil, director of finance for his company. He shared frustrations he was having with one of his staff accountants, Melinda. “She gets defensive so easily,” he said. “I have trouble speaking with her about performance issues.” I suggested we do a role play…

Assemble a team to see tomorrow

January 11, 2017
Garry Ridge’s goal for the last 20 years has been to transform WD-40 into a global, diversified brand.

2 vital ways to build trust

January 9, 2017
The best leaders engender trust and come across as straight shooters who seem comfortable in their own skin.

Have job candidates try out

January 9, 2017
Hiring tips from the book Work Rules! by former Google HR chief Laszlo Bock.

Want unity? Plug the generational gap

January 7, 2017
In a diverse workplace, you may make repeated attempts to get four generations of employees to work together seamlessly. Good luck with that.

Responding to an ultimatum

January 4, 2017
Q: A counterpart recently made a “take it or leave it” offer during our negotiation. I wasn’t ready to accept the offer, but I didn’t want to walk away, either. Any advice on how to respond?