Communication

When an enemy sits at your conference table

June 10, 2015
Robert Mnookin, chairman of the Harvard Program on Negotiation, believes that taking a hard line against a reviled opponent might have its time and place—but usually, even the devil should be heard.

How to be swell at social media

June 8, 2015

Whatever your leadership goals for 2015, do this: Sharpen your game on social media. Whether it’s Facebook, Twitter, Google+ or LinkedIn, you need social media to lead. Here are seven ways to get your game face on.

How to make your speech memorable

June 8, 2015
How many of them have you sat through, compared to how many you actually remember? Here’s how to leave a lasting mark.

Building top team performance

June 5, 2015
There’s no foolproof way to build teams, but good ones share these approaches.

Give introverts a chance to shine

June 4, 2015

Research shows that introverts represent about half of the population. That means you probably lead your share of quiet, focused types. To communicate more effectively with introverts, follow these guidelines.

Spark brainstorms with simple steps

June 3, 2015
To spur innovation, it takes more than promoting outside-the-box thinking. You need to cultivate a spirit of openness and inventiveness among your staff.

Be the coolest customer in even the hottest negotiation

May 21, 2015
Trying to become a “hyper-rational robot” during stressful negotiations isn’t a realistic strategy, says the founder and director of the Harvard International Negotiation Program. Instead of trying to smother emotions, you should address the opposing side’s five core concerns as the dealmaking process begins.

CEO pinpoints 4 keys to building trust

May 15, 2015

Soon after Marillyn Hewson became Lockheed Martin’s CEO in early 2013, she packed her bags. Her goal was to meet face-to-face with investors, customers and employees. After months on the road, she met with more than 60,000 staf­­fers.

Make the most of performance reviews

May 11, 2015
Are you simply enduring them, or are you using them as a real opportunity for two-way learning?

You don’t have to short-change employees to focus on customers

May 6, 2015
When Mark Organ co-founded Eloqua in 1999, he was a self-described “maniac” for customer success. He devoted much of his time to accompanying his sales staff to client meetings, looking for every opportunity to delight customers and exceed their expectations. In 2010, Organ launched another tech company called Influitive. As the CEO, Organ still focuses on customers, but he also seeks to curry favor with his employees.