Communication

Let downtime work for your team

November 24, 2017
What does your team do when there’s nothing to do? Here are suggestions for turning downtime into quality time.

When speaking, take charge of your surroundings

November 10, 2017

As you mingle before delivering a speech, use that time to win over audience members. Help them form a positive first impression of you.

Do me a solid?

November 10, 2017
Your request for a favor should never assume that the request itself is a hassle. The way you ask is often the hassle.

Restore peace with the right words

November 9, 2017

To get past conflict, pick your words carefully. Even with good intentions, you can go astray by adopting an arrogant or hectoring tone.

Good ideas to cope with bad people

November 9, 2017

Just as a virus spreads from its host, rudeness at work starts with one “carrier” who acts inappropriately. As co-workers react to a single nasty comment or incident, they are more likely to respond in kind.

Place your flaws front and center

November 6, 2017
Horst Abraham, 94, coaches top athletes. From his experience as a ski instructor, he has noticed that champions focus on their flaws rather than deny them.

Give introvert a chance to shine

November 2, 2017
An executive at a healthcare company, Adam Rosenfeld found himself supervising a skilled but unhappy staffer, Joan. Despite his efforts, Joan continued to struggle during meetings. An introvert, she often remained too quiet as participants monopolized the floor and derailed the agenda.

Responding to an ultimatum

October 31, 2017
Q: Last week I sat in on a negotiation among some of our company’s partners. Just when it seemed that they had reached a stalemate, my boss cracked a joke that instantly lightened the mood. Almost magically, she was able to rejuvenate the conversation—and reemphasize her position. But I can also recall times when jokes have flopped in meetings. This experience left me wondering: When and how should I use humor during negotiations (if at all)?

Invest enough time to pick winners

October 30, 2017
Hiring managers need to recruit with care. But when you’re running a startup with global ambitions, every hiring decision can make or break the company.

A LinkedIn primer for leaders

October 26, 2017
A compendium of wisdom for using the professional’s most important social media tool.