Communication

Haters gonna hate, askers gonna ask

January 15, 2020
Q. Lately, many of my employees have been asking me what I think are inconvenient questions. This is causing me to fire back with a snide remark, rather than a constructive answer. What can I do?

How to lead older employees

January 9, 2020
While generational tension is certainly not uncommon in the professional world, it’s not an insurmountable issue. In fact, it can be a leverageable asset. Here are some things to keep in mind when leading your elders.

Their last job isn’t the true picture

January 9, 2020
Recruiting and retention expert Mel Kleiman of Humetrics says that we make a mistake conducting job interviews when we immediately fall back on asking about the applicant’s current job or their last one.

Do your employees know how to make your business succeed?

January 9, 2020
Imagine if every employee in your business understood how and why your business works the way it does, could evaluate risk and its mitigation, and knew how to align their personal strategy to your company strategy.

Hold that holiday message to the staff

December 13, 2019
Q. I’m not sure what to say to the staff at the start of the holiday party this year, and I’m always nervous in front of that many people (about 500). We didn’t have a good year at all … any advice?

Create a culture of feedback

November 20, 2019
It’s an art, not a science, and it’s learned through repetition. It isn’t just a nice-to-have skill; if you want to be an effective leader, you must learn to do this.

…You need workers to act quickly

November 20, 2019
Important tasks often pop up unexpectedly, and when they do, you rely on other people to deliver work to you quickly. Follow these tips to clue them in on new tasks’ urgency.

Sound smarter in meetings

November 20, 2019
Take advantage of all that time you spend in meetings. Follow this advice to impress your boss, co-workers and even the CEO during his or her occasional drop-in.

Shape your people and shock your profits

November 20, 2019
It’s the lifeblood of every organization’s profitability. It also lies at the heart of motivated, dedicated and efficient teams. And with more than 10 billion search results on Google alone, it commands attention for various reasons: culture.

“Where are you from?”

November 20, 2019
What you should ask instead of “Where are you from?”