Communication

Strengthen your statements

April 8, 2020
Weak beginnings and tag phrases undercut the impact of what you say. We often fall into these habits when trying to qualify what we’re saying due to uncertainty or to create a conversational tone. Both are reasonable motives, but there are better ways to accomplish these ends. Here’s how.

Motivate staff: 3 tips

March 13, 2020
How can you encourage employees to finish a difficult task or keep up a sustained effort over a long time? Focus on what’s been accomplished, not simply what must still be done. Use past triumphs as the foundation for moving forward.

Coronavirus tactics: Managing a remote staff

March 13, 2020
Want to get the most from your remote staff? Showing that out of sight does not mean out of mind encourages them to step up their game and contribute to the company’s development.

Delegate your authority without fear

March 11, 2020
You know it’s important to delegate authority to those you lead in order to empower them and develop their leadership potential. Still, giving up the authority you’ve worked so hard to acquire and apply is hard. Accept that fact, and learn to face three of the fears that plague every leader who delegates.

When negotiating, put some thought into the venue

March 11, 2020
Deciding where negotiations will take place shouldn’t be an afterthought. Location can make a significant difference in reaching your objectives for both you and your counterpart. Law professor Jeswald Salacuse recommends checking out the advantages and disadvantages of the four most common negotiating locations.

3 challenges for global teams

March 11, 2020
Teams consisting of globally dispersed employees are becoming the norm these days. And that kind of diversity can be hugely beneficial to organizations, in terms of innovation, problem-solving and customer service. However, cross-cultural communication can pose significant challenges for team members.

The language of your door

February 13, 2020
Q. As an executive, I’ve got a lot on my plate that needs my undivided attention. With that said, I also have an open-door policy in which I encourage employees or front-line managers to use. However, not every issue they bring to me rises to the level of urgency. How can I keep an open-door policy and at the same time discourage people barging in with trivial problems that could wait?

Deliver criticism the proper way

February 13, 2020
Whether you call it “negative feedback” or “constructive criticism,” telling employees that they’re doing something wrong is usually tricky. When you need to give a little criticism, follow these steps.

Don’t sign until deal is really done

February 13, 2020
Signed documents assenting to various points in the bargaining process can become binding agreements if you don’t take care. To protect yourself, keep the following tips in mind.

What does it take to end a quarrel?

February 13, 2020
Trust grows and over time becomes something we can count on from someone we can count on. And who wants to quarrel with that kind of person?