Communication

1-Minute Strategies: April ’19

March 20, 2019
Break good news early on … Suspend a snap judgment … Shine a spotlight on key points

Focus on potential too

February 27, 2019
The most successful leaders see the potential in their employees—and they have a plan to help them realize that potential, says David Deacon, author of The Self-Determined Manager. He recommends you spend time answering these questions for each employee.

Channel your inner referee

February 21, 2019
As a manager, you cannot stop workers from blowing their tops. But you can defuse their fury. Take these two steps.

4 ways to give older workers a powerful boost

February 14, 2019
Clara Burns, partner at Kemp Smith LLP, points out that the institutional knowledge and experience that older workers possess—skills honed in the rough arena of cold business reality—are invaluable. She reveals how to give these employees what they really want, while making sure they still give you their all.

6 keys to cultivate a resilient team

February 14, 2019
Here are six hallmarks of a resilient team that understands how to manage stress, solve problems and bounce back from adversity.

Make sure you are ‘social listening’

February 1, 2019
Amanda Brinkman, executive producer of the Small Business Revolution, says that “social listening” and learning about customers is as important as what you share. She offers these suggestions

3 rules of a perfect story

January 23, 2019
Great storytelling is the No. 1 way to connect with your audience, whether you are giving a speech to a roomful of people, presenting to your team or selling to customers. The best stories have three qualities.

The right way to share news

January 16, 2019
When you have important news to share—either good or bad—that could affect your staff, follow this advice to get it right.

It’s a conference, not a vacation

January 10, 2019
Q. Our company is liberal with sending its people to various conferences around the country. They all come back seemingly rejuvenated and flush with new ideas. Some of it is useful; most of it is not. What can I do to ensure that these costly training trips don’t turn into junkets?

4 better queries than ‘How are you?’

January 10, 2019
Writing for Forbes, Jim Ludema and Amber Johnson point out that the only reason most of us ask this question is because it would appear impolite not to ask. They offer a list of alternative questions.