Communication

What to say to worker who sees doom in everything

April 7, 2019
Trying to encourage your staff to do their best gets harder if one of them is always expecting the worst. Here’s how to approach these “Nervous Nellies.”

1-Minute Strategies: April ’19

March 20, 2019
Break good news early on … Suspend a snap judgment … Shine a spotlight on key points

Channel your inner referee

February 21, 2019
As a manager, you cannot stop workers from blowing their tops. But you can defuse their fury. Take these two steps.

4 ways to give older workers a powerful boost

February 14, 2019
Clara Burns, partner at Kemp Smith LLP, points out that the institutional knowledge and experience that older workers possess—skills honed in the rough arena of cold business reality—are invaluable. She reveals how to give these employees what they really want, while making sure they still give you their all.

6 keys to cultivate a resilient team

February 14, 2019
Here are six hallmarks of a resilient team that understands how to manage stress, solve problems and bounce back from adversity.

Make sure you are ‘social listening’

February 1, 2019
Amanda Brinkman, executive producer of the Small Business Revolution, says that “social listening” and learning about customers is as important as what you share. She offers these suggestions

3 rules of a perfect story

January 23, 2019
Great storytelling is the No. 1 way to connect with your audience, whether you are giving a speech to a roomful of people, presenting to your team or selling to customers. The best stories have three qualities.

It’s a conference, not a vacation

January 10, 2019
Q. Our company is liberal with sending its people to various conferences around the country. They all come back seemingly rejuvenated and flush with new ideas. Some of it is useful; most of it is not. What can I do to ensure that these costly training trips don’t turn into junkets?

4 better queries than ‘How are you?’

January 10, 2019
Writing for Forbes, Jim Ludema and Amber Johnson point out that the only reason most of us ask this question is because it would appear impolite not to ask. They offer a list of alternative questions.

Use Quora to build your brand

January 1, 2019
As you focus on social media this year, don’t overlook Quora. The question-and-answer platform is a great way to build your brand and connect with customers.