Communication

If it’s not you who’s boring them …

June 1, 2005
Here’s a self-quiz to give you clues on how well you keep your people motivated. Put a number between 1 (for weak) and 4 (for strong) for each question to indicate your team’s strengths and weaknesses. What do you notice?

Grill your people

May 1, 2005
Make it a habit to grill your people about stories in the newspaper.

Why close-knit teams don’t always win

May 1, 2005
New findings suggest that close-knit teams are often less competitive than teams in which camaraderie is weak. Sociologists at the University of California and elsewhere see some compelling reasons why friendly teams finish last.

The secret of leadership: no secrets

April 1, 2005
Jack Stack doesn’t believe in keeping employees in the dark. Stack worked for International Harvester (IH), where he’d been put in charge of acquiring parts. He started going to management meetings and hearing company secrets. One of them: The Russians had hired IH to make tractors, and the company was way behind on the order. The managers told Stack to keep mum and focus on getting parts.

Turn teammate envy into team success

January 1, 2005
You give an especially challenging assignment to someone on your staff. Then, everyone else grows envious and angry. Here’s how to channel that negative envy into a positive force.

Finding common ground is the key

December 1, 2004
Whether negotiating a deal or arguing your point, its much more effective to emphasize whatever you have in common with your opponent than the differences.

When negotiating, take the right side

December 1, 2004
In high-stakes negotiations, sitting across the table from your opponents ends the signal that you are enemies, not collaborators who are looking for solutions that meet both your needs.

Practice the four R’s of ‘power listening’

January 1, 2004
Power listening is listening with empathy, putting yourself in the other person’s shoes, and responding with what you understand the other person has said. The best way to become a power listener is to develop the specific skills of active listening, especially the “four R’s”:

Compel others to listen to you by starting off with these attention-grabbers

July 1, 2001
6 ways to get their attention fast.

Hold a waffler accountable

September 1, 1997
Wafflers constantly change their minds and give wishy-washy answers to even the most simple fact-finding questions. To hold a waffler accountable, try these techniques.