Communication

Give introvert a chance to shine

November 2, 2017
An executive at a healthcare company, Adam Rosenfeld found himself supervising a skilled but unhappy staffer, Joan. Despite his efforts, Joan continued to struggle during meetings. An introvert, she often remained too quiet as participants monopolized the floor and derailed the agenda.

Responding to an ultimatum

October 31, 2017
Q: Last week I sat in on a negotiation among some of our company’s partners. Just when it seemed that they had reached a stalemate, my boss cracked a joke that instantly lightened the mood. Almost magically, she was able to rejuvenate the conversation—and reemphasize her position. But I can also recall times when jokes have flopped in meetings. This experience left me wondering: When and how should I use humor during negotiations (if at all)?

Invest enough time to pick winners

October 30, 2017
Hiring managers need to recruit with care. But when you’re running a startup with global ambitions, every hiring decision can make or break the company.

A LinkedIn primer for leaders

October 26, 2017
A compendium of wisdom for using the professional’s most important social media tool.

Would you work for this guy?

October 19, 2017
When tough-as-nails Hunter Harrison became CEO of railway company CSX Corp. in March 2017, the stock soared. That’s because Harrison, 72, has a track record of impressive turnarounds—taking underperforming railroad com­panies and boosting their profits.

If it works, get rid of it

October 13, 2017
Employers of all sizes have increasingly allowed staffers to work from home on a full- or part-time basis. But now some big corporations are changing their mind.

Starbucks’ charity bonded staff

October 13, 2017
Here’s an easy way to make your team come together: Mobilize everyone to donate time and energy to improve their community.

If they offer it, take it!

October 10, 2017
James Patterson, the world’s highest-paid and possibly most prolific author, describes the best advice he ever received.

Push stars to rise even higher

October 5, 2017
As a junior at the University of Florida, first-team All-American Abby Wambach attended a coveted camp for the nation’s best under-21 soccer players. At the camp, she played against a women’s professional league and performed well. Or so she thought.

Dissect errors without finger-pointing

September 26, 2017
For years, Sheryl Sandberg handled employees’ mistakes by following standard procedure: Identify the key participants, meet with them and assess to what extent they take responsibility for their error. While there’s nothing wrong with that strategy, it has its limits.