Communication

Tackle mishaps head-on

December 25, 2017

If someone on your team makes a costly mistake, your first instinct might be to shove it aside. You rationalize it by thinking, “It’ll take care of itself in time.” That’s an understandable response.

If you could ask Michael Jordan one thing …

December 18, 2017

When he was 16, Frank Ntilikina asked Michael Jordan for the key to his success, and Jordan told the aspiring NBA player the most amazing thing he’d ever heard. 

Dig to discover a key employee’s travails

December 15, 2017

“I’m glad I didn’t bring him into my office to discuss his declining performance. Employees can get defensive and scared when that happens.”

Push millennials to learn and grow

December 13, 2017

Q: I’m 56 and I recently hired a 28-year-old. He was about to send out a press release, but I happened to see it first and fixed a sloppy mistake. All he said was, “Good catch.” No apology, no acknowledgement of his error. Overall, he’s a good worker. But if he’s unwilling to take responsibility for his work, how can I supervise him effectively?

Use empathy to negotiate well

December 13, 2017

“I told them, ‘You’ve created a successful business after breaking away from another firm. I find that inspirational. I want that same story. And I can’t do this without your support.’”

Thinking sales? Think social media

December 8, 2017

A recent LinkedIn study surveyed 2,000 U.S. business-to-business professionals about how they see technology affecting sales. Here’s some data from the study, along with steps you can take.

‘So … why am I doing this for you exactly?’

December 8, 2017

Your team will perform best when you trust its members to perform on their own. Don’t just hand people a project. Make sure they can positively answer these questions.

Boost morale with cross-training

November 30, 2017

Abandoning the “aces in their places” strategy where individuals were limited to specialized roles, restaurant manager Robert Conrad enabled everyone to learn from each other and become proficient in a wider range of jobs.

When speaking, take charge of your surroundings

November 10, 2017

As you mingle before delivering a speech, use that time to win over audience members. Help them form a positive first impression of you.

Do me a solid?

November 10, 2017
Your request for a favor should never assume that the request itself is a hassle. The way you ask is often the hassle.