June 4, 2008
Conflict happens in all corners of the workplace. But if issues aren’t settled, bad things can happen: Good people quit, morale can plummet and, sometimes, violence can erupt. But you don’t need to become a certified mediator to settle disputes. Here are nine tips for understanding human behavior and resolving conflicts with co-workers, employees and even customers.
January 1, 2008
Want to be the sort of customer who gets priority treatment? Who regularly gets a supplier to lower their price when your exec asks for budget cuts, or compels the barista to add more whipped cream to her mocha lattés? Stick to these five behaviors that, in vendors’ eyes, make for a good customer, says Harvard Business School professor John Quelch.