Motivating

Ritz-Carlton aligns 38,000 employees

December 11, 2009

When leading a luxury brand, success hinges on aligning every employee behind your mission. At Ritz-Carlton, president Simon F. Cooper uses a communication tactic called the “lineup” to ensure all 38,000 employees are on the same page. It’s a 15-minute meeting during every shift.

5 lessons from $5 Footlongs

December 11, 2009

You’d think it would have been easy for Miami Subway franchise owner Stuart Frankel to win everyone over to the $5 Footlong, right? Not so fast, my friends. Even though he was raking in the dough, Frankel had to work hard to convince the top brass at Subway that the $5 Footlong was the way to go. Here are five lessons for anyone who is trying to convince senior leadership to take a good idea and run with it.