9 ways to lead so people follow

April 5, 2013
What skills does a great leader possess? Charisma tends to fade over time. And strong-willed bosses who try to intimidate may seem formidable at first, but employees often resist tyrants. Nine traits of effective leaders:

Do you influence?

March 4, 2013
Run down this list to see if your behavior aligns with the “high influence style” of leadership.

6 ways to encourage staff to take risks

February 21, 2013
Strong leaders create a safe, secure environment so that staffers can test the bounds of their fears and break through them. Here’s how top executives drive exceptional performance.

Convey to staff the mission’s goal

February 15, 2013

An intriguing aspect of leaders is how often they fail to appreciate how unusual they are. Even if you carry a powerful understanding of your team’s mission, don’t assume that everyone around shares your drive or your goals.


Vintner uncorks success tips

February 6, 2013

In 1985, Michael Houlihan co-founded Barefoot Cellars, where he served as president and chief executive for 19 years. Despite launching the company with no money and no knowledge of the wine industry, Houlihan and his partner, Bonnie Harvey, built a global brand in 28 countries with sales of almost 600,000 cases a year.

Maximize your team’s ownership

January 11, 2013

You cannot demand that people own their jobs. Instead, you must provide a link between individual effort and a greater good. Here’s how to maximize your team’s ownership.

Capitalize on your staff’s best skills

December 6, 2012
Because unemployment figures remain high, many employees stay put even if they dislike their jobs. If you manage people who seem detached, take these steps to en­­gage employees so they don’t sit and stew:

Redirecting your animal farm of leaders

November 12, 2012

Most people don’t view paranoia as a plus. But Rashesh Shah sees its benefits. As chairman and chief executive of Edelweiss, a financial services firm in India, Shah favors “productive paranoia.”

Where the animals run the circus

October 22, 2012

At Pixar, the people who make the products run the show. The home of “Toy Story,” “Cars,” “Finding Nemo” and “Monsters Inc.,” builds stories from the ground up, putting faith in its employees.

Amex lessons in employee engagement

July 12, 2012

Do you know how hard it is to keep a low employee turnover rate at a call center? Pretty hard, apparently. In the United States, roughly half of call center employees quit within a year. But at the American Express World Service Center in Florida, turnover is in the single digits. Here’s why.