Motivating

Maximize your team’s ownership

January 11, 2013

You cannot demand that people own their jobs. Instead, you must provide a link between individual effort and a greater good. Here’s how to maximize your team’s ownership.

Capitalize on your staff’s best skills

December 6, 2012
Because unemployment figures remain high, many employees stay put even if they dislike their jobs. If you manage people who seem detached, take these steps to en­­gage employees so they don’t sit and stew:

Redirecting your animal farm of leaders

November 12, 2012

Most people don’t view paranoia as a plus. But Rashesh Shah sees its benefits. As chairman and chief executive of Edelweiss, a financial services firm in India, Shah favors “productive paranoia.”

Where the animals run the circus

October 22, 2012

At Pixar, the people who make the products run the show. The home of “Toy Story,” “Cars,” “Finding Nemo” and “Monsters Inc.,” builds stories from the ground up, putting faith in its employees.

Amex lessons in employee engagement

July 12, 2012

Do you know how hard it is to keep a low employee turnover rate at a call center? Pretty hard, apparently. In the United States, roughly half of call center employees quit within a year. But at the American Express World Service Center in Florida, turnover is in the single digits. Here’s why.

Make Mondays your power day

June 25, 2012
Matt Emerzian offers one good reason not to dread Mondays: “It represents a day for all of us to do better, to be ­­better.” How might you challenge those you lead to embrace Emerzian’s philosophy?

Offer second chances

May 11, 2012
Luciano Anastasini, who comes from generations of circus performers, dreamed of a circus act of his own. Anastasini went looking for rescue dogs to train as his Pound Puppies. “There was a time when nearly all dogs had jobs,” he says. “Most were bred to herd, to hunt, to guard. When dogs misbehave, I think it’s just because they’re bored.”

Unlimited time off can spur productivity

April 17, 2012

Americans simply don’t know how to take a vacation. Only 57% of U.S. workers use all the vacation days they’re allotted, compared with 89% of workers in France, a recent Reuters/Ipsos poll found. How to turn it around? Try an “unlimited time off” policy.

From good to great

February 23, 2012

The difference between leaders and great leaders boils down to three things: 1. The magnitude of their impact 2. The length of their impact. 3. The number of followers.

Align their goals with yours

January 24, 2012

Your essential job as a leader is to help your people reach their own goals in service of the organization’s goals. That’s why you need to set goals col­laboratively. Three reasons: