Management Practices

To win customer loyalty, get your eyes checked

July 27, 2017
Improving the customer experience, says Jay Forte, consultant and president of The Greatness Zone, starts with understanding the importance of noticing: aggressively examining the little things that are working and the things that are not.

What do you really know about your customers?

July 5, 2017

Knowing which customers are spending more or less is the ultimate metric for tracking and analyzing performance. Understanding customers starts with collecting data, and then translating data into insights to be more relevant—and loyal to—your customers. Ask yourself and your leadership team these questions.

Bringing CEO pay back to earth

June 14, 2017
A better future for America includes a retooling of the CEO pay machine that now includes salary, stock, options, “non-equity incentives” and other perks—in other words, a machine out of sync with employee compensation.

A real nice problem to have

June 6, 2017
What keeps Elon Musk up at night is not futuristic at all. It’s the overstuffed parking lot outside his office window.

3 rules make the company endure

March 6, 2017
A great company needs to be stellar but it also must hang in the heavens long enough to prove it’s more than a comet.

John Glenn’s deferred dream

February 10, 2017
Even true leaders sometimes have their dreams deferred.

3 nonoptional leadership rules

January 25, 2017
Here are three rules that are absolutely mandatory—if you want to be a solid communicator and effective leader.

‘Yes, but why can’t we?’

January 22, 2017
“I said, ‘Please tell me why we can’t do this. I’m all ears.’”

Help keep your staff fit

January 17, 2017
Physical fitness is essential for all employees, especially executives.

Leadership Tips, Vol. 117

January 4, 2017
CEO tenures drop … the power of “Yet” … When not to use humor.