How to break off a chat to work the room

March 11, 2020
How do you gracefully break off a conversation with one person when you need to move on to someone else? Communications coach Karen Susman offers several tips.

3 leadership myths

March 11, 2020
Stop believing these three myths that have even confident people convinced that they aren’t fit to lead.

1 piece of advice you can skip

March 11, 2020
It turns out that “sage” productivity advice to tackle your most dreaded tasks first may be all wrong.

Availability bias may be tripping you up

March 11, 2020
Good decision-making depends on obtaining sufficient information and using it effectively. What you learn toward the end of the data-gathering process can hijack your thinking and produce bad decisions. Here’s how to fight off information distortion.

3 challenges for global teams

March 11, 2020
Teams consisting of globally dispersed employees are becoming the norm these days. And that kind of diversity can be hugely beneficial to organizations, in terms of innovation, problem-solving and customer service. However, cross-cultural communication can pose significant challenges for team members.

Improve your posture when you walk

March 11, 2020
If you amble around slouching with your head down, you come off as tired, weak or vulnerable.

Pssst! Guess who’s (not) getting fired!

February 13, 2020
Q. There’s a whisper campaign among employees that the company might be replacing me. There’s no truth to that. Should I shrug it off and let it die on its own or should I set the record straight?

The language of your door

February 13, 2020
Q. As an executive, I’ve got a lot on my plate that needs my undivided attention. With that said, I also have an open-door policy in which I encourage employees or front-line managers to use. However, not every issue they bring to me rises to the level of urgency. How can I keep an open-door policy and at the same time discourage people barging in with trivial problems that could wait?

Conventional wisdom? Maybe not

February 13, 2020
Looking for leadership guidance from yesterday’s management gurus can leave you in a time warp. To avoid getting trapped, watch out for these words of conventional wisdom that aren’t necessarily true—at least not all the time.

Lead with and through enthusiasm

February 13, 2020
Are you enthusiastic about your organization, its products or services, and your role as a manager and leader? Just as you set an example in your work, try setting one with your attitude.