How to respond to crying

May 14, 2020
Employees’ tears are difficult to deal with, perhaps even more difficult than their anger. Yet both often derive from extreme frustration, and the way you counsel angry employees can be adapted to crying ones.

7 secrets to success

May 14, 2020
When people ponder what makes an effective leader, sometimes they get caught up in style at the expense of substance. A strong handshake and commanding voice are nice qualities, but they don’t guarantee management success.

Make sure ‘no’ means ‘no’

May 14, 2020
Saying “No” in an argument or negotiation can be difficult, but standing your ground as the other person tries to change your mind can be even more difficult.

3 needs that drive employees

May 14, 2020
Money, gifts, and perks make great motivational tools—but their effect goes only so far. To help your employees want to perform at their best over the long run, help them meet these three basic needs that run deep in most people.

Keep group history alive

May 14, 2020
It can be awkward to talk about employees who have been laid off, but doing so can be a positive experience.

Made a decision? Good! How to announce it

May 14, 2020
When you announce a decision to your employees, you have two basic choices on how you present the information. Read on to learn how and when to use each.

Lead through a crisis: 5 tips

May 14, 2020
These are crazy times we are living in. You may feel inadequate, unsure and out of your depth. That is to be expected. These tips will help you find a new center.

6 phrases great leaders use often

May 14, 2020
As a leader, what you say matters. So as you go about each day, facing challenges, guiding your people and meeting your performance goals, make sure you are using the following phrases.

Leadership Tips, Vol. 0620

May 14, 2020
Big change starts with your supervisors … Before sending that important email, read it out loud

Working from home is the new normal: Projected trends for the future

May 7, 2020

By now, organizations and teams have adjusted to working remotely amid the COVID-19 pandemic. Some came to this point more grudgingly than others. Astute organizations will come out stronger and with a different view on how to approach the work experience. Here are some other trends likely to emerge.