Articles

Good change is tough, too. How to deal with it

November 10, 2021
There’s a lot of advice out there about how to deal with change. And rightly so—change is one of life’s most inevitable challenges. It’s also one of the most anxiety-producing; there can be so many unknowns. Even something perceived as positive change can carry with it a significant amount of, well, dread.

5 myths customer service leaders must dispel

November 10, 2021
To better understand what customers want today and how they behave during customer service interactions, we surveyed more than 4,000 customers around the world, asking them how they interact with and feel about various customer service channels. Our research revealed five myths about customer behavior to which customer service and support leaders are clinging.

Where to work outside the house

November 10, 2021
So you’re going a little stir crazy. Here are some realistic ideas for spots where you can work, practice social distancing and also keep your money.

How to not wake your Avoidance Monster

November 10, 2021
Commitments often reveal themselves to be more complex or more demanding than we were initially prepared to take on. And then we avoid doing them. And then we feel like a failure. But you can’t half-commit, right? That defeats the whole purpose of a commitment. Or… does it?

Get to know your ego… and love it

November 10, 2021
We all have an ego. It does a lot of great stuff for us. But we shouldn’t always trust that our ego has our best interests at heart. At times it can be an unreliable narrator, creating drama, judgment and suffering. Still, it’s worth working on the relationship.

Is your gut instinct the best decider of all?

November 10, 2021
A pitcher stares in at his catcher and decides to wave off a sign for a breaking ball. The catcher is working from his knowledge of the batter’s tendencies… but the pitcher is going from his gut. That’s NDM: naturalistic decision-making. In his book Range, David Epstein explores why it’s a double-edged sword.

Leadership Tips, Vol. 1221

November 10, 2021
The more success you find, the more modest you should appear … When a meeting ends, you may be tempted to rush back to your desk … Don’t be afraid to hire the “overqualified” applicant

Walk the line between assertive and aggressive

November 3, 2021
Many of us would like to be more assertive, and not just at work. Joaquín Selva gives concrete advice in an article for Positive Psychology.

Are we all lonely?

November 3, 2021
Feeling lonely or misunderstood happens a lot of the time to a large amount of people—most people, even. Writer Olga Khazan wants us to know that we are not alone in feeling alone.

8 tips for choosing your battles

November 3, 2021
If there’s any given in life, it’s that there are always battles. There’s realistically nothing you can do about that. But that doesn’t mean you have no control.