Articles

What to say when you can’t deliver on a promise

May 26, 2021
One of the toughest kinds of bad news to deliver is your failure to accomplish what you promised. Here’s what to do.

How to tease opinions out of staff

May 26, 2021
Here’s how to tap employee opinions on a variety of subjects.

Convey your vision with vivid detail

May 26, 2021
Employees want to know lots of things, but telling them where your organization is going is what gets them fired up. The key is providing detail.

Recognize abrasiveness before it takes root

May 12, 2021
Unfortunately, managers sometimes fall into acting abrasively, which generally means intimidating employees. Workplace pressures may push you into similar behavior unless you recognize the intellectual and emotional patterns that lead in this direction. Check out these three common perceptions and see if they apply to you.

Make the most of audience input

May 12, 2021
The most commonly used method for handling questions from the audience is to ask the group to hold their queries until you’re finished. However, in some cases, it’s to your advantage to encourage questions along the way. Develop your ability to recognize these cases and to handle questions on the fly.

When employees lose their drive

May 12, 2021
Most employees start out full of enthusiasm, but some lose their motivation along the way. Here are some common causes of lost motivation—and what you can do about them.

Find the right project leader

May 12, 2021
With enough time, you can usually train a person to be a great project leader. But you’ll do it better—and more quickly—if you start with someone who has a few innate leadership traits.

Strategic thinking: Get in the mindset

May 12, 2021
Leaders set strategies for their teams and organizations, but strategic thinking takes time, energy, and inspiration. To do it efficiently, try these techniques.

Spark creativity in your organization

May 12, 2021
You need all your employees thinking creatively, looking for innovative opportunities, and seeking new solutions to recurring problems. Everyone has the capacity to be creative—your job is to bring it out. Here are some tactics for inspiring your team’s imagination.

Disseminate info by ‘cascading’

May 12, 2021
In a large organization, “cascading” is often the best way to get information out to employees. When the CEO can’t address the entire workforce, he or she talks to managers who then communicate the news to their individual departments. It’s efficient, but not problem-free. Rely on this advice.