Articles

Lessons learned from Amazon’s big union loss

April 14, 2022
The big labor story of the year is that e-commerce giant Amazon has lost its multimillion-dollar fight to remain union-free. How Amazon lost that election carries lessons for employers eager to avoid a similar fate.

Establish a customer chat function

April 13, 2022
Live chat is now a common part of customer service (it beats waiting on hold, right?). While big businesses have the budget to explore lots of options, small companies may need a more careful examination period to determine if chat is something that they should offer as a feature on their websites. If that’s your situation, here are some tips for moving forward and finding out more.

Make tough tasks brutally simple

April 13, 2022
Don’t you wish things were… well, frankly, easier? Well, maybe that’s not as far-fetched as you think.

Why are ‘tactical’ thinkers less valued?

April 13, 2022
Are you a strategic or a tactical thinker? If it’s difficult to say, then you might be on the right track, because it turns out being “merely” tactical is not as valued as it should be.

The wrong ways to manage conflict

April 13, 2022
Conflict within a team can be a seriously corrosive force. But it doesn’t have to be. An excerpt from Don Yeager’s book Great Teams: 16 Things High Performing Organizations Do Differently illustrates why:

Give employees room to figure it all out

April 13, 2022
Writer Susan Orlean has always found stories of the extraordinary in the seemingly ordinary. In the book The New New Journalism: Conversations with America’s Best Nonfiction Writers on Their Craft, Robert S. Boynton asks Orlean about her reporting routine—which, you’ll quickly see, bears a strong resemblance to how people struggle to pitch product or process ideas to their boss.

6 tips for better customer web experiences

April 13, 2022
Homepages and landing pages. With such similar-sounding names, it’s not difficult to see why the two terms get conflated. But they serve two distinct purposes.

At happier.com, a fountain of peace

April 13, 2022
At a time when recent surveys show a majority of workers feel highly anxious, overwhelmed, stressed and burned out, many employers have begun offering wellness benefits for their workers. That’s why Nataly Kogan, co-founder of the website happier.com, is really, really happy.

Question the part money plays for you

April 13, 2022
It is said that we allow money to become such a dominant force in our lives because we fail to define exactly what it should do for us. At this point in your career, are you still wondering about the part it should play in your life?

Shake up the team and its results with sprints

April 13, 2022
The sprint process as it relates to business is just what it sounds like: a burst of intense activity for a short, set amount of time, typically about five days. A team is challenged to zero in on one big goal and move from idea to prototype to customer outreach within that tight window.