Best-Practices Leadership

Quiet question sends loud message

July 31, 2013
Terry Jones, founder of Travelocity, once squandered $1 million of the company’s money on a dud project. He assumed his boss would scold him—or worse—for wasting precious funds. Instead, his boss asked, “Well, Terry, what did you learn?”

Measuring ­success for real

July 26, 2013
The statistics most often used to evaluate performance, such as sales, may have only a flimsy connection to true success. More useful statistics persist over time and show cause and effect. Choosing the right metrics is a four-step process.

7 things leaders should not do

July 22, 2013
Success is as much what you don’t do as what you do. Here are seven things leaders should not do.

Enforce no-deviation ethical rules

July 16, 2013
Here’s one of the most important questions a leader must ask: How do we do business? It’s critical to establish the values and ethics that undergird any organization.

Leadership Tips: Vol. 713

July 9, 2013
Learn to take those first steps toward leadership alone … Take Derek Jeter’s advice on being bold … Provide nuance where it’s becoming desperately needed.

Meetings can play a valuable role

July 8, 2013

Conventional wisdom dictates that sitting in conference rooms squanders a huge chunk of an executive’s workday. But all those back-to-back meetings may actually serve a productive purpose.

Leading and texting

June 28, 2013
A smattering of Inc.’s rules for business texting.

Make your mark: Trader Joe’s

June 20, 2013

Joe Coulombe still has his fingerprints all over Trader Joe’s. Founder of the food store that bears his name, Coulombe is responsible for the good selection of dried fruits and nuts, as well as the Hawaiian shirts employees wear. Other trademarks are less visible.

Innovate by eliminating ‘Bozone Layer’

June 19, 2013
Fostering a culture of innovation is easy if you run a small business with a handful of employees. But at larger organizations, midlevel managers may not en­­courage their support staff to innovate. The solution: Eliminate the “Bozone layer.”

Communication: ‘Call me maybe’

June 14, 2013
Employees at SceneTap range in age from 18 to 55, millennials to boomers. The younger set likes social media and is tethered by smartphone. Thirty-somethings prefer email, instant messaging and videoconferencing. Boomers go for phone calls and walking around. To accommodate each communication style, the phone application company tracks who likes what.